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Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details


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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Reliable

Feature Ratings

Average 83

Order Management

87

Catalog Management

86

Order Portal

86

Payment Processing

86

Content Management

84

Integrated Search

81

Reporting and Analytics

80

Retargeting Capabilities

79

Content Localization

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

84

Business Value Created

84

Breadth of Features

83

Usability and Intuitiveness

83

Ease of IT Administration

83

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Availability and Quality of Training

79

Ease of Customization

78

Shopify Reviews

Gonzalo S.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

An EC building platform for professionals

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

We are using it to set up an e-commerce shop for our products. The site has a high degree of freedom, and I think people who understand coding will find it helpful. Because the template is also very substantial, it feels like you are playing with a template close to the image. I borrowed code that I thought was good from other sites and did that. If the content matches the template, you can change the image. If you want to achieve something more particular or customized, you need time and development skills.

What is your favorite aspect of this product?

With Shopify, you can build a highly flexible and functional EC; given what you will use it for, including coding, you should do it with Shopify. We were able to quickly build our EC site, which could not have been outsourced, with reduced commission costs. We were able to generate off-premise sales through the website. With Shopify, we were able to solve our design challenges. Many platforms define HTML and CSS block-by-block, but Shopify allows you to make small changes by editing the code. We can now build sites with a high level of satisfaction by being able to make minor corrections.

What do you dislike most about this product?

A bit slow on the administration screen. Challenging to understand due to many inconsistent parts of the application. When installing the application, CSS stops.

What recommendations would you give to someone considering this product?

It can be used when a B2B company wants to expand its business online or operate an EC site without spending much money. Costs can be kept low by in-house production. On the other hand, if an inexperienced person does it, it costs time and money.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bryan D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Our company couldn't function without Shopify.

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

All things considered, Shopify is an excellent e-commerce platform for smaller and medium-sized enterprises. It has several functionalities that facilitate the operation and expansion of an online business.

What is your favorite aspect of this product?

The ability to manage products and categories, check and double-check statistics, confirm and double-check orders, and change themes are some of my favorite Shopify features. I had no trouble using the website's user interface to upload my wares. It may be utilized with minimal effort. Everything, including collections and categories, is now more simpler and quicker to edit

What do you dislike most about this product?

My one and only complaint with Shopify is that the theme sometimes fails to load and necessitates a reload. Maybe it's a network issue, but it's not a major deal. Throughout my experience, I had zero problems related to the theme. There wasn't a single broken link anywhere in the whole thing. A problem with the theme loading was the only difficulty encountered.

What recommendations would you give to someone considering this product?

I will and already have suggested that others use Shopify. It's the simplest, most simplified approach to bringing small company concepts to life. Any anyone with no prior experience in web design or coding may create a fully functional website using the intuitive plug-and-play interface. It is money well spent since it quickly recovers its initial cost.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Quincy G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

everything you need for ecommerce

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

lots of unique features

What is your favorite aspect of this product?

checkout features/tools

What do you dislike most about this product?

analytics dashboard/features too complex

What recommendations would you give to someone considering this product?

reviews features and cross selling capability

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