What is Shopify?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceShopify Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Shopify.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
93 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Shopify?
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Management
Catalog Management
Order Portal
Payment Processing
Content Management
Integrated Search
Reporting and Analytics
Retargeting Capabilities
Content Localization
Predictive Recommendations
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Shopify Reviews
Filippo S.
- Role: Operations
- Industry: Communications
- Involvement: End User of Application
Submitted Feb 2023
Best in class online store builder
Likeliness to Recommend
What differentiates Shopify from other similar products?
Easy to use, expanding first-party features, thorough support, integration with marketing platforms
What is your favorite aspect of this product?
Code editor and metafields
What do you dislike most about this product?
Some features lack localization capabilities (eg email marketing)
What recommendations would you give to someone considering this product?
Take your time to develop the storefront and differentiate from a generic "shopify store", avoid the gimmicky apps, invest in product photography
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shailendra Kumar S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2023
Shopify Review
Likeliness to Recommend
What differentiates Shopify from other similar products?
Shopify helps to build an online eCommerce website with all the functionalities including shopping cart, inventory, and payment. It makes sure that all these processes sync up well and work together flawlessly. It makes the payment process easy by just plugging and playing nearly any payment gateway
What is your favorite aspect of this product?
It offers support of 50 languages and has an integration of 70 payment gateways so it’s very easy for merchants to sell products globally
What do you dislike most about this product?
can not say anyting as it is the best
What recommendations would you give to someone considering this product?
Go for this software it has some unique feature in comparison to other ecommerce software
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
María José C.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Feb 2023
The platform provides comfort and high flexibility
Likeliness to Recommend
What differentiates Shopify from other similar products?
Page setup creates a high degree of freedom when creating an EC site. In addition to the look and feel of the design, you can customize it with a wide variety of applications, so even amateurs can complete an EC site that looks like it was created from scratch by a professional. You can also update your blog. With a wide range of payment methods, we can provide customers with a seamless shopping experience. Above all, the costs and maintenance fees are cheaper than other cart API systems.
What is your favorite aspect of this product?
Third-party applications can be added later to extend the functionality required. From website functionality to marketing functionality, there is a wide range of applications. Many features and payment methods can be used without monthly fees. There are many design templates, from free to paid, and it is highly expandable. If possible, it is recommended that you use the trial on your own to familiarize yourself with it and then turn it into a business deal. Using paid add-ons can be time-consuming; marketing features can also be added with the app so you can manage everything from ad ops and affiliate ASP apps to administration within Shopify
What do you dislike most about this product?
Since the payment site is not fixed, it is unstable for the cycle. Many technical terms are used, and it isn't easy without prior knowledge.
What recommendations would you give to someone considering this product?
In the past, we did not specialize in providing economical and fast delivery, so there were many complex cases and lost orders. Under such circumstances, we implemented Shopify's services as a platform, which has decreased lost opportunities and increased the number of casual business deals.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
