What is Shopify?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
93 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Shopify?
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Management
Catalog Management
Order Portal
Payment Processing
Content Management
Integrated Search
Reporting and Analytics
Retargeting Capabilities
Content Localization
Predictive Recommendations
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Shopify Reviews
Sam Z.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Nov 2023
Integrates Wonderfully With Everything
Likeliness to Recommend
What differentiates Shopify from other similar products?
How seemless the platform integrates with marketing solutions like Google Ads, Klaviyo, Attentive, and other critical marketing products.
What is your favorite aspect of this product?
The speed of which you can get your store up and running, and collecting payments with relatively minimal setup.
What do you dislike most about this product?
The increasing reliance on apps to complement the base offering of the store. Include more functionality out of the box - without the need for apps.
What recommendations would you give to someone considering this product?
The no-brainer solution for e-commerce. Why look anywhere else? Shopify makes it easy.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Vatsal G.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Your e-commerce should start from Shopify. Period.
Likeliness to Recommend
What differentiates Shopify from other similar products?
Its ability to provide a one-stop solution is great. It also helps to track and monitor the performance of your store
What is your favorite aspect of this product?
It is really plug-and-play when building an e-commerce website. You get a very strong backend of your store. You have a customer profile and management. You have order management. You also get the analysis behind your store's performance.
What do you dislike most about this product?
Nothing really but sometimes the backend of the store is not very customizable.
What recommendations would you give to someone considering this product?
If you are starting out with your e-commerce, I can't recommend anything other than Shopify. You really won't have to look at anything else.
Pros
- Performance Enhancing
- Unique Features
- Efficient Service
- Inspires Innovation
Cons
- Less Friendly Negotiation
- Vendor's Interest First
Caitlyn D.
- Role: Sales Marketing
- Industry: Other
- Involvement: Vendor Selection and Purchasing
Submitted Nov 2023
Easy to use, great product
Likeliness to Recommend
What differentiates Shopify from other similar products?
Shopify makes it easy to learn how to operate
What is your favorite aspect of this product?
I like how user friendly this product is
What do you dislike most about this product?
Sometimes I found it hard to reach someone when I was having issues
What recommendations would you give to someone considering this product?
I recommend doing research prior to ensure you are choosing the best option for your company.
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Trustworthy
