What is Shopify?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
93 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Shopify?
Pros
- Respectful
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Management
Catalog Management
Payment Processing
Customer Order Portal
Content Management
Integrated Search
Reporting and Analytics
Content Localization
Retargeting Capabilities
Predictive Recommendations
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
Shopify Reviews
Aayush P.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Best Platform to start an Ecom Business
Likeliness to Recommend
What differentiates Shopify from other similar products?
The overall smoothness that Shopify delivery with the already available themes and customisation options in the market is exceptional
What is your favorite aspect of this product?
The easy of use and integrating with third-party software for reviews/logistics/chat automation is amazing!
What do you dislike most about this product?
The support can be better.
What recommendations would you give to someone considering this product?
absolutely the best product to use to build an ecom website, watch some youtube videos and that's all you need
Pros
- Reliable
- Over Delivered
- Security Protects
- Performance Enhancing
Cons
- Slower Product Innovation
- Less Effective Service
- Less Caring
Jai S.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Feb 2024
A revolutionary E-commerce Platform.
Likeliness to Recommend
What differentiates Shopify from other similar products?
Shopify is the best e-commerce platform that boosts sales of products and goods online.It makes it simple to process,track and manage orders.
What is your favorite aspect of this product?
It accepts online mobile payments of products.It is simple to run marketing campaigns in multiple platforms.It is simple to sell more products online with Shopify.It integrates seamlessly with other third-party applications.
What do you dislike most about this product?
It's the best e-commerce platform to have work with hence I lack anything that is unpleasant.
What recommendations would you give to someone considering this product?
Go for it as it's the best e-commerce platform in the market.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Babatunde A.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: Business Leader or Manager
Submitted Dec 2025
Best E-commerce Website and Storefront Builder
Likeliness to Recommend
What differentiates Shopify from other similar products?
Shopify is differentiate from other CMS products because it's majorly focused on E-commerce in accessibility, development and intergration
What is your favorite aspect of this product?
The usage of it free drag and drop interface to build
What do you dislike most about this product?
Product Restriction to certain app installtaion and usage. E.g short freemium usage No intergrated AI (Artificial Intelligence)
What recommendations would you give to someone considering this product?
The best E-commerce centric website and store front design and builder
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
