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Shopify

Shopify Plus

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Shopify Plus
8.7 /10

What is Shopify Plus?

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

Company Details


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Awards & Recognition

Shopify Plus won the following awards in the B2C eCommerce category

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Shopify Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify Plus?

1% Negative
5% Neutral
94% Positive

Pros

  • Respectful
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Feature Ratings

Average 83

Order Portal

86

Catalog Management

85

Payment Processing

84

Reporting and Analytics

84

Content Management

83

Order Management

82

Integrated Search

82

Content Localization

82

Microsite Management

81

Retargeting Capabilities

79

Predictive Recommendations

77

Vendor Capability Ratings

Average 80

Quality of Features

84

Business Value Created

83

Ease of Implementation

82

Ease of Data Integration

82

Usability and Intuitiveness

81

Ease of Customization

80

Ease of IT Administration

79

Vendor Support

79

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Shopify Plus Reviews

Jordan W.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Cutting edge technology for eCommerce

Likeliness to Recommend

9 /10

What differentiates Shopify Plus from other similar products?

Everything about the user interface is simple. It's easy to navigate between modules because it's straightforward and clear. It adapts to any screen size with ease, which is a major flaw with most competitors.

What is your favorite aspect of this product?

For us, Shopify Plus has been a game-changer. After deployment, conversion rates increased by 50%. The dashboards are fantastic, the uptime is excellent, and access to the app catalog saves development time in half. Shopify Plus is strengthening its capabilities and making it easier for businesses to deal with challenges. Shopify Plus support is also outstanding and provides a solution to all of our concerns.

What do you dislike most about this product?

In my experience I faced minor issues with it that can be covered with little effort, for example, the tool is a little pricey that cannot be afforded by everyone and the support team which is not good because when I need their need they are not available and not eligible to resolve issues.

What recommendations would you give to someone considering this product?

Shopify has come to power as an eCommerce giant, offering numerous advantages such as the ability to set up and launch your business in a matter of hours, as well as the ability to manage everything from a single location, making the operations department's and IT's lives much easier.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

james d.

  • Role: Operations
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Creating the best relationship in digital world

Likeliness to Recommend

10 /10

What differentiates Shopify Plus from other similar products?

Shopify Plus has a plethora of amazing and new features that we actually needed for our business. We can easily manage our stores from a single location and makes our IT staff easier with it that no other tool offered us before it.

What is your favorite aspect of this product?

Shopify Plus offers several fantastic features, such as detailed data that can assist us in increasing sales, as well as the ability to compare them across all of them. They include built-in flow software that allows us to design all of the automation we'll ever need. We can handle both POS and online sales on one platform, with many options for designing our storefronts and checkouts, and it connects with most major software.

What do you dislike most about this product?

I'm facing two difficulties with this tool firstly it is necessary to charge additional transaction fees when collecting payments from some countries. secondly establishing and expanding a business requires some additional training. Lastly, a single product cannot have more than 100 versions.

What recommendations would you give to someone considering this product?

Shopify Plus assists me in keeping my business running smoothly, primarily by preventing me from running out of goods. The inventory tracking feature alone is well worth the investment. Shopify Plus is fantastic; inventory, sales, and marketing management are all simple to use and at a reasonable cost.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Holirca Denisa S.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

E-Commerce solution for big firms

Likeliness to Recommend

8 /10

What differentiates Shopify Plus from other similar products?

This platform has an unlimited capacity and capability to store your products without any technical roadblocks, with an affordable pricing plan. It always makes sure that your business runs smoothly with even heavy traffic. Even if any technical issue is there, the customer support is unmatchable where your encountered difficulties are instantly solved. It also has many front-end customization features.

What is your favorite aspect of this product?

Shopify handles thousands of orders every minute without the worry of the server failing mid-transaction. It provides flow-free features that helps a lot in increasing the sales. Flexible customization has helps a lot in expanding your business where you have the access of team-time analytics to see your tracks.

What do you dislike most about this product?

The predictable price can go high sometimes because of several variables without any notification, with no flexibility on backend customization this platform is not rich in providing information. While some expertise is also required to use this platform.

What recommendations would you give to someone considering this product?

I highly recommended Shopify plus for an eCommerce business because you can customize our home page, content, layout, menus, colours, and typography easily according to any event. You can easily track the traffic and our customer’s response when you offer sale. New orders and inventory data handling are also very easy with Shopify plus.

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Over Delivered

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