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Shopify

Shopify Plus

Composite Score
8.7 /10
CX Score
9.0 /10
Category
Shopify Plus
8.7 /10

What is Shopify Plus?

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

Company Details


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Awards & Recognition

Shopify Plus won the following awards in the B2C eCommerce category

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Shopify Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify Plus?

1% Negative
5% Neutral
94% Positive

Pros

  • Respectful
  • Efficient Service
  • Inspires Innovation
  • Saves Time

Feature Ratings

Average 83

Order Portal

86

Catalog Management

85

Payment Processing

84

Reporting and Analytics

84

Content Management

83

Order Management

82

Integrated Search

82

Content Localization

82

Microsite Management

81

Retargeting Capabilities

79

Predictive Recommendations

77

Vendor Capability Ratings

Average 80

Quality of Features

84

Business Value Created

83

Ease of Implementation

82

Ease of Data Integration

82

Usability and Intuitiveness

81

Ease of Customization

80

Ease of IT Administration

79

Vendor Support

79

Breadth of Features

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

77

Shopify Plus Reviews

Pablo A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2022

The enhanced e-commerce analytics engine

Likeliness to Recommend

9 /10

What differentiates Shopify Plus from other similar products?

Shopify Plus advanced control panel allows you to process all your organization's stores from a single branch. Only Shopify Plus merchants can use the Shopify advanced control panel management tools. By default, the currency displayed in this section is the currency of the store in your organization with the highest sales. The store details section displays the boxes for all the stores in your distribution, sorted by gross revenue. If you have more than six stores in your structure, you can use the arrow buttons at the bottom of the screen.

What is your favorite aspect of this product?

Shopify Plus supports additional API calls that make it easy for you to integrate with custom apps. Only Shopify Plus merchants can use the following API resources. Launch team helps to build the online store faster by providing migration tools and strategy, custom integrations and solutions to meet your requirements, supports unlimited employee accounts to help you grow your staff without additional costs.

What do you dislike most about this product?

Sometimes does not allow businesses to sell online, in any store with Shopify POS system. Also, Shopify Plus allows business merchants to easily sell through social networks like Facebook and Pinterest, ensuring maximum reach for your products; to add functionality to Shopify, you often need to use apps. They have one or the other level of quality and cost because they are built and supported by third parties. Once you've started installing some apps, implementing them can be a bit tricky and you may not need access to tweak some apps.

What recommendations would you give to someone considering this product?

Any development and support costs are optional. The Shopify Plus team performs the technical aspect of running your online store, which includes security, maintenance, upgrades, system efficiency and provisioning your information, for many enterprise level businesses it makes sense. The price is more affordable than web developer setup, fees and retention. It is much more predictable and consistent than hiring a developer to instruct all bugs and feature requests and change the implementation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation
  • Caring

Betania M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Flexible, fast to use and works smoothly

Likeliness to Recommend

8 /10

What differentiates Shopify Plus from other similar products?

Scale faster, build custom apps for your business and rebrand with specialized service partners and certified app partners. Accelerate your growth on your own schedule with customized educational content, including online courses on key e-commerce topics. Develop, achieve and exceed your business goals with selected playbooks and checklists developed by our team of e-commerce experts.

What is your favorite aspect of this product?

Easily create the custom capabilities and automated workflows your business needs to run smoothly, so you and your team can focus on your brand, not your technology stack. Connect the systems and tools your business depends on through flexible Shopify APIs and Shopify Plus Partners. Or use a headless architecture to create fully customized storefronts on any smart screen.

What do you dislike most about this product?

Often feels like there could be more triggers or flow paths when setting up flows. Some areas where it might not be the best fit are restaurants or blogs. In those cases, the analytics integrations are a bit tricky unless they are one of the integrated partners that Shopify supports.

What recommendations would you give to someone considering this product?

It provides a robust set of APIs and features to do this. If you are a small business that only does standard ecommerce, then you probably don't need Plus and can just use regular Shopify. They make it easy to open new stores, connect to warehouses and apps internationally. It connects to everything and has multiple apps that integrate other programs and tools we use. However, the most important thing for us is the functionality, speed, reliability and overall performance of the online website.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Anna m.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

An Ideal choice for any eCommerce store

Likeliness to Recommend

10 /10

What differentiates Shopify Plus from other similar products?

Shopify Plus features superior functionality, enhanced support, and many customization options. Launching an online business is a breeze with this platform since no advanced technical skills are needed. The software makes it straightforward to manage inventories and take orders. In addition to being a reliable platform, Shopify provides first-rate assistance to its users.

What is your favorite aspect of this product?

Shopify is versatile and may be used for many purposes. Extremely user-friendly and takes care of the nitty-gritty for you, such as hosting, CDN, etc. It enables rapid product iteration, provides niche Apps and adaptable API calls, and more. Many add-ons and applications are available so that we can personalize them to your liking. Simple to install and use and compatible with many other programs.

What do you dislike most about this product?

Shopify, as a whole, falls short on a few minor but crucial features, and it may be a bit slow to implement desired improvements. For instance, despite widespread demand over the years, the "Product Cost" category wasn't included until recently. Shopify Plus hasn't provided us with all the tools we need to make launching in some areas smooth.

What recommendations would you give to someone considering this product?

You won't need extensive knowledge of HTML or programming to get started with this e-commerce platform. With quick installation times and top-notch customer service, we guarantee a seamless experience. These are the key features of this framework. Launching your online shop with Shopify will undoubtedly result in more sales since the platform is well-geared for search engines.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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