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Shopify

Shopify Plus

Composite Score

8.7 /10

CX Score

9.0 /10

167 Reviews Write a Review

What is Shopify Plus?

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

Company Details

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Awards & Recognition

Shopify Plus won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

9 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

7 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

5 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Shopify Plus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify Plus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

2
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify Plus?

1% Negative

5% Neutral

94% Positive

Pros

Respectful
Efficient Service
Inspires Innovation
Saves Time

Feature Ratings

Average 83

Order Portal

Catalog Management

Payment Processing

Reporting and Analytics

Content Management

Order Management

Integrated Search

Content Localization

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Average 80

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

B2B eCommerce

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View Shopify Plus in this category (opens in a new tab)

Shopify Plus Reviews

Marine M.

Role: C-Level
Industry: Apparel
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Shopify Plus from other similar products?

It is more user friendly than others. And I feel its users are more respected.

What is your favorite aspect of this product?

how easy onboarding it has.

What do you dislike most about this product?

There is none to dislike.

What recommendations would you give to someone considering this product?

try it out for free first

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Unique Features

Nelson F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

It is a very functional trading system

Likeliness to Recommend

9 /10

What differentiates Shopify Plus from other similar products?

It is quite effective when starting with sales systems, there are functions such as Shop Pay that improves the way in which purchases are made, compared to other tools it is quite good in terms of the speed of management both for those who They make the purchase for the professionals who process it

What is your favorite aspect of this product?

I like the interface of this tool, everything, from the visualization of how the processes tend to be friendly, allows customers to be retained with loyalty programs, allowing them to continue being customers and in turn allows them to attract others, it is one of the trade tools that most fast allows adaptability

What do you dislike most about this product?

I have not found faults in the way in which this tool works, commercially it works, which is the most important thing

What recommendations would you give to someone considering this product?

Allows new potential customers to be captured because it improves services so that they are more personalized

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: C-Level
Industry: Other
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Important next step for growing e-com business

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

How We Deliver

Shopify Plus

What is Shopify Plus?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Shopify Plus Ratings

86 Likeliness to Recommend

1 Since last award

96 Plan to Renew

2 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Shopify Plus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Management Includes collaboration, check-in/check-out, and version control.

Order Management Includes order entry, order processing, order tracking, and parts management.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

B2B eCommerce

Shopify Plus Reviews

Marine M.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Nelson F.

It is a very functional trading system

Likeliness to Recommend

Pros

Important next step for growing e-com business

Likeliness to Recommend

Pros

Most Popular Shopify Plus Comparisons

Adobe Commerce

Shopify

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

Title

1
Since last award

2
Since last award

1
Since last award

Feature Ratings

Order Portal

Catalog Management

Payment Processing

Reporting and Analytics

Content Management

Order Management

Integrated Search

Content Localization

Microsite Management

Retargeting Capabilities

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Vendor Support

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training