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ServiceNow

ServiceNow App Engine

Composite Score
7.9 /10
CX Score
8.0 /10
Category
ServiceNow App Engine
7.9 /10

What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

Company Details


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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Business Process Management - Midmarket category

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ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

4% Negative
2% Neutral
94% Positive

Pros

  • Inspires Innovation
  • Reliable
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Low-Code Automation

87

Content Management

86

Collaboration

85

Process Automation Templates

85

BPMN Compliance

84

In-App Automated Workflows

84

Process Workflow Designer

84

Permissions and Governance

84

Real-time Process Analysis

84

Customizable Performance Dashboards

83

Process Simulation

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Breadth of Features

83

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Ease of Data Integration

80

Vendor Support

77

Usability and Intuitiveness

77

Ease of Customization

77

Availability and Quality of Training

77

Product Strategy and Rate of Improvement

76

ServiceNow App Engine Reviews

Sazzad N.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Great platform for managing programs

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

I have no experience from similar products in my experience.

What is your favorite aspect of this product?

The platform organizes and streamlines all processes in our organization for better working environment. It has put in place mechanisms that measure and propose for better channels of improving service delivery.

What do you dislike most about this product?

I have not experienced any drawback from the performance of this great platform.

What recommendations would you give to someone considering this product?

I highly recommend this platform to any company for effective mechanisms of improving company operational programs.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Fair

Emily K.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Best product for streamlining workflow

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

This is one of the great platform with most tools that are very powerful in management of customers data.

What is your favorite aspect of this product?

I like the usability of this product in ensuring that our customers data is well stored on the cloud. The user interface is easily customizable to fit our needs. Our IT team has been very successful in building most programs that are suitable for marketing our products and services.

What do you dislike most about this product?

I have nothing to dislike from the performance of this great platform.

What recommendations would you give to someone considering this product?

I highly recommend this tool to any company for effective customers data management.

Pros

  • Reliable
  • Caring
  • Client Friendly Policies
  • Over Delivered
  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Aug 2021

Overall a great tool to use.

Likeliness to Recommend

8 /10

Pros

  • Continually Improving Product
  • Reliable
  • Client Friendly Policies
  • Helps Innovate

Cons

  • Less Generous

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