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ServiceNow App Engine Logo
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ServiceNow

ServiceNow App Engine

Composite Score
7.9 /10
CX Score
8.0 /10
Category
ServiceNow App Engine
7.9 /10

What is ServiceNow App Engine?

The Now Platform quickly and seamlessly connects your business with out-of-the-box IT Workflows, Employee Workflows, and Customer Workflows. With App Engine’s low-code development and configuration approach, anyone can build powerful apps fast. App Engine removes the complexity with proven out-of-the-box capabilities that deliver consumer-grade experiences, optimize processes, and simplify 3rd-party integration. And by leveraging built-in collaboration tools, delegated development, and role-based access, you can empower citizen developers while ensuring IT visibility and providing non-intrusive IT support.

Company Details


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Awards & Recognition

ServiceNow App Engine won the following awards in the Low-Code Business Process Management - Midmarket category

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ServiceNow App Engine Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow App Engine.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

98 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow App Engine?

4% Negative
2% Neutral
94% Positive

Pros

  • Inspires Innovation
  • Reliable
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Low-Code Automation

87

Content Management

86

Collaboration

85

Process Automation Templates

85

BPMN Compliance

84

In-App Automated Workflows

84

Process Workflow Designer

84

Permissions and Governance

84

Real-time Process Analysis

84

Customizable Performance Dashboards

83

Process Simulation

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Breadth of Features

83

Business Value Created

82

Ease of IT Administration

82

Quality of Features

81

Ease of Data Integration

80

Vendor Support

77

Usability and Intuitiveness

77

Ease of Customization

77

Availability and Quality of Training

77

Product Strategy and Rate of Improvement

76

ServiceNow App Engine Reviews

Jessica H.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Fantastic product

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

ServiceNow Process Optimization has complete dashboard that is very effective in streamlining and identifying business problems.

What is your favorite aspect of this product?

The full featured platform has been very supportive to our organization in identifying problems in our systems. The platform has great user interface that can be easily integrated with other tools in management of our data. It manages our data and ensures that there is enough security to our database.

What do you dislike most about this product?

Nothing I have found to be more complex on this platform everything works effectively.

What recommendations would you give to someone considering this product?

Database management and security can be effectively achieved by using this great platform. It always performs beyond our expectations.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Fair
  • Altruistic

Maria D.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Best data analyzation product

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

ServiceNow Process Optimization has great features for streamlining business processes as compared to other products.

What is your favorite aspect of this product?

Our team is able to analyze data effectively for reporting and effective decision making. It is flexible and easy to work with this great platform. It integrates data into our systems that is free from external interference.

What do you dislike most about this product?

I have not disliked anything to do with this software.

What recommendations would you give to someone considering this product?

For excellent data integration and analyzation in any organization I highly recommend this platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Efficient Service

Steven E.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2021

Amazing data management product

Likeliness to Recommend

9 /10

What differentiates ServiceNow App Engine from other similar products?

I have not worked with similar product before in my work experience.

What is your favorite aspect of this product?

The user interface has push button that can fast track our data and that our customers. Streamlining our tasks processes has increased our daily analytics. The performance chart and maps draws us closer to our clients and we get an opportunity to listen to their concerns.

What do you dislike most about this product?

I have not experienced any drawback from the operational performance of this tool.

What recommendations would you give to someone considering this product?

I totally recommend this platform to any company for effective work management.

Pros

  • Performance Enhancing
  • Effective Service
  • Inspires Innovation
  • Fair

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