What is Sendoso?
Connect and drive revenue with personalized gifts, branded swag, eGifts, virtual experiences & more. Sendoso helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sendoso?
Pros
- Enables Productivity
- Trustworthy
- Effective Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Gift Fulfillment and Delivery
Personal Messaging
Gift Acceptance/Exchange/Donation
Marketplace/Rewards Catalogue
Notifications/Alerts/Updates
Role-Based Access
Milestones/Calendar Tracking
Gift Tracking
Address Confirmation/Verification
Required Actions
Advanced Integrations
Vendor Capability Ratings
Business Value Created
Quality of Features
Vendor Support
Availability and Quality of Training
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Implementation
Ease of Data Integration
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Sendoso Reviews
Paul C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Likeliness to Recommend
Lin H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Great channel for Sales and Marketing teams.
Likeliness to Recommend
What differentiates Sendoso from other similar products?
Sendoso helps me open doors and start conversations with the right business people who fit my company's product needs. Being able to easily offer and send gifts helps us fill our pipeline and retain our existing customers. It facilitates the management of the sales team and their shipments. When managing a marketing campaign, the CSM is available and quick to help.
What is your favorite aspect of this product?
Allow potential consumers to select the type of eGift they want (ie Amazon, Target, DoorDash, etc.). Option to have our own inventory for custom and branded items. Increases retention rate. Live tracking updates. Notifications when packages are shipped and delivered. We don't have to do expense reports on our sales team.
What do you dislike most about this product?
There is a bit of a learning curve. Update consistency could be better.
What recommendations would you give to someone considering this product?
Sendoso makes gift giving easy and in today's climate, a little goes a long way. From a marketer's perspective, you want giveaways for leads and customers to be easy and trackable. Sendoso fills that need and your team has been great to partner with for ideas and support so far.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jen S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Great tool for delighting advocates. but clunky UI
Likeliness to Recommend
What differentiates Sendoso from other similar products?
They have a huge fulfillment network and partnerships with lots of gifting companies.
What is your favorite aspect of this product?
It's fairly easy to use once you figure it all out.
What do you dislike most about this product?
I do feel like the cost to package and send gifts is pretty expensive, but we pay for convenience of not having a warehouse or needing to go to the delivery offices ourselves. The UI feels very old still and hasn't changed much since I first used the tool in 2017.
What recommendations would you give to someone considering this product?
It works really well for Enterprise companies if you're using it beyond just fulfilling advocate gifts - AMB campaigns, mailers, holiday gifts, etc. but not sure if it's worth it for a smaller organization.
Pros
- Saves Time
- Trustworthy
- Caring
- Respectful
Cons
- Slower Product Innovation
- Charges for Enhancements