Scoro Customer Reviews 2024

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Scoro

Composite Score

8.1 /10

CX Score

8.4 /10

45 Reviews Write a Review

What is Scoro?

Scoro is an all in one business management tool offering end to end management of your clients projects from sales quoting and pipeline, projects planning and finance, task and calendar management that offer real time insight of all aspects of your business with customisable dashboards for KPI and daily management.

Company Details

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Awards & Recognition

Scoro won the following awards in the Professional Services Automation category

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9 Top Rated Capabilities

13 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

9 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

9 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience

2022

Scoro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Scoro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Scoro?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Performance Enhancing
Acts with Integrity

Feature Ratings

Average 85

Retainer Management

Knowledgebase

Auditability

Email Synchronization & Tracking

Client Portal

Time Management

Task Management and Workflow

Reporting

Resource Management

Security

Billing

Vendor Capability Ratings

Average 85

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization

Also Featured in...

Project Portfolio Management - Midmarket

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Project Management - Midmarket

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Scoro Reviews

Tyler M.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

platform to manage projects and manage tasks

Likeliness to Recommend

9 /10

What differentiates Scoro from other similar products?

the effective way to manage projects and the control center to display its functions

What is your favorite aspect of this product?

which, thanks to the number of boards it contains, including Kanban, keeps us informed in the best visible way.

What do you dislike most about this product?

the performance of the mobile applications is what I dislike the most, I hope that with an early update they will improve it.

What recommendations would you give to someone considering this product?

I would recommend you to have fully trained people and in case you do not have them, ask for more information on the use of the tools.

Pros

Trustworthy
Efficient Service
Generous Negotitation
Reliable

Cons

Vendor's Interest First
Security Frustrates

Macarten B.

Role: Finance
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2020

Fantastic feature set for the cost!

Likeliness to Recommend

8 /10

What differentiates Scoro from other similar products?

Direct integration with Xero and Office 365 without third-party solutions required. Responsive, friendly and knowledgeable customer service team!

What is your favorite aspect of this product?

Easy to use, and not expensive.

What do you dislike most about this product?

No ability to make fields mandatory based on the value of another field.

What recommendations would you give to someone considering this product?

This is a fantastic product for small businesses given the features for the cost.

Pros

Continually Improving Product
Trustworthy
Respectful
Client Friendly Policies

Marc R.

Role: C-Level
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

A complete one-platform opportunity!

Likeliness to Recommend

9 /10

What differentiates Scoro from other similar products?

Easy to use. Fast mobile capability. Less costly to integrate

What is your favorite aspect of this product?

Clear and easy to use.

What do you dislike most about this product?

Reporting is not easy. Need gantt ability as well as the ability to share a view with the customers.

What recommendations would you give to someone considering this product?

If you are looking for a singular innovative platform then Scoro makes a ton of sense for many organization. the Mobile app is amazingly fast!

Pros

Efficient Service
Caring
Respectful
Client Friendly Policies

How We Deliver

Scoro

What is Scoro?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Scoro Ratings

90 Likeliness to Recommend

1 Since last award

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Scoro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Auditability All changes to contracts are fully audit-trailed to improve controls

Email Synchronization & Tracking Syncs emails within the integrated email service, which captures the communication within the work object.

Client Portal Give clients on-demand access to their project, issue, retainer, and account information.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Task Management and Workflow Supports triggers and events for process automation.

Reporting Straightforward data storage with ability to create any reports easily.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Security Permits customers to use their identity provider of choice to manage their sign on

Billing Includes invoice management, time capture, and expense tracking.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Project Portfolio Management - Midmarket

Project Management - Midmarket

Scoro Reviews

Tyler M.

platform to manage projects and manage tasks

Likeliness to Recommend

Pros

Cons

Macarten B.

Fantastic feature set for the cost!

Likeliness to Recommend

Pros

Marc R.

A complete one-platform opportunity!

Likeliness to Recommend

Pros

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Title

1
Since last award

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Feature Ratings

Retainer Management

Knowledgebase

Auditability

Email Synchronization & Tracking

Client Portal

Time Management

Task Management and Workflow

Reporting

Resource Management

Security

Billing

Vendor Capability Ratings

Business Value Created

Product Strategy and Rate of Improvement

Ease of Implementation

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of Customization