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Salesloft, Inc

Salesloft

Composite Score

8.6 /10

CX Score

8.8 /10

69 Reviews Write a Review

What is Salesloft?

Salesloft is an AI-powered revenue orchestration platform that brings certainty to every revenue action and customer interaction. Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals.

Company Details

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Awards & Recognition

Salesloft won the following awards in the Conversation Intelligence category

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Product Impact

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Salesloft Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesloft.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesloft?

4% Negative

2% Neutral

94% Positive

Pros

Reliable
Fair
Performance Enhancing
Enables Productivity

Feature Ratings

Average 79

Call Recording

Application Integration

Dashboards and Reporting

Audio Transcription

Call Analytics

Pipeline Visibility

Manager Annotation and Feedback

Role-Based Access

Mobile Support

Conversation Coaching

Artificial Intelligence Engine

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Also Featured in...

Sales Engagement Platforms

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Salesloft Reviews

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Average product; not very specific to our industry

Likeliness to Recommend

8 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Commodity Features
Less Effective Service
Less Caring

Kyla D.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Helps me be more efficient!

Likeliness to Recommend

7 /10

What differentiates Salesloft from other similar products?

It helps that it has lead management features beyond the call recordings

What is your favorite aspect of this product?

Ability to integrate with Salesforce

What do you dislike most about this product?

Missing some features Outreach has - like a reminder to respond to an email

What recommendations would you give to someone considering this product?

Watch the easy tutorial videos

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abigail (Abby) M.

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Super easy to use

Likeliness to Recommend

9 /10

What differentiates Salesloft from other similar products?

Really easy to use and very intuitive

What is your favorite aspect of this product?

simplicity and ability to learn how to use it quickly

What do you dislike most about this product?

It is very expensive but you get what you pay for

What recommendations would you give to someone considering this product?

Look at all your option and try it before committing if possible.

Pros

Helps Innovate
Enables Productivity
Continually Improving Product
Reliable

How We Deliver

Salesloft

What is Salesloft?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Salesloft Ratings

90 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Salesloft?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Sales Engagement Platforms

Salesloft Reviews

Average product; not very specific to our industry

Likeliness to Recommend

Pros

Cons

Kyla D.

Helps me be more efficient!

Likeliness to Recommend

Pros

Abigail (Abby) M.

Super easy to use

Likeliness to Recommend

Pros

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Since last award

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Feature Ratings

Call Recording

Application Integration

Dashboards and Reporting

Audio Transcription

Call Analytics

Pipeline Visibility

Manager Annotation and Feedback

Role-Based Access

Mobile Support

Conversation Coaching

Artificial Intelligence Engine

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training