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Sage Group

Sage CRM

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Sage CRM
8.0 /10

What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

Company Details


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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

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Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Fair

Feature Ratings

Average 84

Customer Service Management

87

Sales Management

86

Analytics and Reporting

85

Lead Management

85

Account and Contact Management

85

Activity and Workflow Management

83

Telephony and Call Center Management

83

Collaboration

83

Marketing Management

82

Quote Contract and Proposal

82

Mobile

80

Vendor Capability Ratings

Average 84

Availability and Quality of Training

85

Ease of Customization

85

Ease of Data Integration

84

Ease of Implementation

84

Ease of IT Administration

84

Quality of Features

84

Usability and Intuitiveness

84

Vendor Support

83

Product Strategy and Rate of Improvement

83

Business Value Created

83

Breadth of Features

80

Sage CRM Reviews

Justin J.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Sage amazing for customer relationship management.

Likeliness to Recommend

8 /10

What differentiates Sage CRM from other similar products?

Sage CRM provides a comprehensive solution for managing client connections, as well as for optimizing sales, marketing, and customer service activities. Its key advantage is that it improves consumer interactions and fosters long-term partnerships. Businesses acquire a comprehensive view of their customers by centralizing customer data, enabling personalized communication and bespoke service. This increases client happiness and loyalty, resulting in repeat business and increased retention rates. Furthermore, the software’s sales and marketing automation capabilities speed up monotonous operations, freeing up sales teams to focus on Leads.

What is your favorite aspect of this product?

The flexibility and customization options provided by Sage CRM are a big benefit for firms with unique workflows and requirements. The modular nature of the software allows businesses to modify it to their operations, ensuring easy connection with existing systems and adaptability to future developments. This adaptability extends to its integration features, which allow users to connect with a variety of third-party tools and apps, maximizing productivity and data flow across the organization. Furthermore, the mobile accessibility of Sage CRM guarantees that teams can access essential customer data and updates while on the go.

What do you dislike most about this product?

Upgrading to newer versions of Sage CRM may be difficult, especially if major adjustments were made in the previous version. Compatibility concerns and the necessity to adapt customizations to the latest platform may necessitate more labor and expense. Employees’ productivity may suffer temporarily as they adjust to the system, necessitating additional training resources.

What recommendations would you give to someone considering this product?

Overall, Sage CRM is simple to understand and utilize. Even staff with no prior expertise with a CRM found it user-friendly, as well as quick and straightforward to browse. It is useful right away, which is wonderful, but it might benefit from numerous integrations to provide a more customized experience and enhancing efficiency and productivity. Sage CRM, with its user-friendly interface and extensive reporting features, enables businesses to make data-driven choices and continuously optimize their operations.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Vendor Friendly Policies
  • Charges for Enhancements

Tessa D.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Great CRM to manage and improve Sales.

Likeliness to Recommend

8 /10

What differentiates Sage CRM from other similar products?

This service appeals to me since it allows each client to receive a score based on their defined performance, which increases client communication and results in a stronger working connection, which is wonderful to carry out. It also offers a visually appealing, well-structured interface with detailed information on how to use the service, what it is for, and how it may help enhance customer management and company processes.

What is your favorite aspect of this product?

Sage CRM is a fantastic ERP software that is assisting me in understanding and forecasting the finances of my small firm. The demographics and purchase probabilities allow me to better understand my clients. It offers a solution for automating the sales pipeline. It demonstrates the tool for tracking sales and receiving regular information on insights. It allows for future customization of the workflow and interfaces. It is simple to integrate with the system using KPIs and APIs. Its efficiency and user-friendliness. It’s so much easier to see all of my content now, and it’s made my work so much more efficient!

What do you dislike most about this product?

This application’s support irritates us a little because it is very slow to respond along with instant solutions to a question about the service, resulting in a loss of time, annoyance, and confusion for the user, which I hope they improve and update it so that these problems do not occur.

What recommendations would you give to someone considering this product?

Sage CRM is ideal for improving my relationships with potential customers because it allows me to explore each client I have registered and learn about its functionality, performance, and characteristics, allowing me to learn more about my customers and improve my relationships and management with them easily and effectively. I also recommend it as a well-designed search portal that informs me of any data and files related to my company procedures.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shanique G.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Excellent CRM Tool

Likeliness to Recommend

9 /10

What differentiates Sage CRM from other similar products?

Sage CRM is easy use as such anyone with little to no experience at all with a CRM found it user-friendly as well as quick and simple to navigate. The process to create a customer quotation is very easy to use. It will helps build a strong relationship with your customers and it also helps to be more productive with marketing campaigns. It helps with organizing your customer's full details such as name, phone number, date of inquiry, date of service, full history details about servicing your customer, the job order, claims.

What is your favorite aspect of this product?

Some of the main things I like about Sage is that its Easy to use, it makes it easy to follow up with your customers. You can easily add and delete leads and it also has a pop up for follow up task reminder

What do you dislike most about this product?

There is nothing about this app that I dislike

What recommendations would you give to someone considering this product?

Sage is a highly recommended CRM tool to keep track of customer interactions, deadlines, project goals, and orders and is the perfect software for medium-sized businesses.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Includes Product Enhancements

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