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Sage Group

Sage CRM

Composite Score

7.9 /10

CX Score

8.2 /10

84 Reviews Write a Review

What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

Company Details

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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

Filter By

3 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2025

Service Experience
Contract Negotiation

2025

2 Top Rated Capabilities

5 Top Rated Features

2024

Service Experience
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

7 Top Rated Features

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

5 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation

2022

2021 Data Quadrant Champion

2021

Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 94%
Conflict Resolution:: 92%
Strategy & Innovation:: 88%
Service Experience:: 94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative

3% Neutral

96% Positive

Pros

Respectful
Acts with Integrity
Generous Negotitation
Transparent

Feature Ratings

Average 83

Customer Service Management

Sales Management

Lead Management

Analytics and Reporting

Account and Contact Management

Activity and Workflow Management

Telephony and Call Center Management

Collaboration

Marketing Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 83

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features

Sage CRM Reviews

Role: Industry Specific Role
Industry: Insurance
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2023

Amazing Product.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: Information Technology
Industry: Communications
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Apr 2025

A flexible business friendly solution for growing

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Shubham T.

Role: Finance
Industry: Finance
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Feb 2025

Amazing and user friendly software

Likeliness to Recommend

7 /10

What differentiates Sage CRM from other similar products?

Cost and user friendly software and it provide new user better experience

What is your favorite aspect of this product?

Cost and user friendly

What do you dislike most about this product?

Slow working some time

What recommendations would you give to someone considering this product?

Cost and functions

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

How We Deliver

Sage CRM

What is Sage CRM?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Sage CRM Ratings

86 Likeliness to Recommend

98 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Sage CRM?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Activity and Workflow Management Text or code-based and visual workflow designers.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Sage CRM Reviews

Amazing Product.

Likeliness to Recommend

Pros

A flexible business friendly solution for growing

Likeliness to Recommend

Pros

Shubham T.

Amazing and user friendly software

Likeliness to Recommend

Pros

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Title

Feature Ratings

Customer Service Management

Sales Management

Lead Management

Analytics and Reporting

Account and Contact Management

Activity and Workflow Management

Telephony and Call Center Management

Collaboration

Marketing Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of Implementation

Vendor Support

Product Strategy and Rate of Improvement

Business Value Created

Breadth of Features