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Sage Group

Sage CRM

Composite Score
8.0 /10
CX Score
8.2 /10
Category
Sage CRM
8.0 /10

What is Sage CRM?

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities. It is helping thousands of small and medium sized businesses across the globe automate their sales process. And Sage CRM gives you and your sales team detailed account and pipeline information so you can close deals faster.

Company Details


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Awards & Recognition

Sage CRM won the following awards in the Customer Relationship Management - Midmarket category

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Sage CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sage CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sage CRM?

1% Negative
4% Neutral
95% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Transparent
  • Fair

Feature Ratings

Average 84

Customer Service Management

87

Sales Management

86

Analytics and Reporting

85

Lead Management

85

Account and Contact Management

85

Activity and Workflow Management

83

Telephony and Call Center Management

83

Collaboration

83

Marketing Management

82

Quote Contract and Proposal

82

Mobile

80

Vendor Capability Ratings

Average 84

Availability and Quality of Training

85

Ease of Customization

85

Ease of Data Integration

84

Ease of Implementation

84

Ease of IT Administration

84

Quality of Features

84

Usability and Intuitiveness

84

Vendor Support

83

Product Strategy and Rate of Improvement

83

Business Value Created

83

Breadth of Features

80

Sage CRM Reviews

Bruce V.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2020

Great value for business

Likeliness to Recommend

9 /10

What differentiates Sage CRM from other similar products?

Sage CRM provides outstanding array of powerful features such as budgeting, forecasting ,planning, CRM /Marketing automation, project management and many more to drive business towards success. It is also easy to and quick to deploy, cost effective ,easy to use ,configurable with flexible workflows that are customized to suit your business needs.

What is your favorite aspect of this product?

Impressed by its comprehensive set of collaboration tools that it offers to enable teams to perform tasks efficiently without worry of work being duplicated. Sage CRM comes with great value and the insights we receive has enabled us to understand our clients more and come up with effective marketing and sales strategies that steers our business growth in terms of revenue.

What do you dislike most about this product?

The learning process and training is steep with the frequent updates.

What recommendations would you give to someone considering this product?

It best suits organizations using Sage accounting products like Sage X3 to adopt utilizing Sage CRM. Sage CRM frequent updates makes it fit the current needs of business.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Efficient Service

John F.

  • Role: Operations
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2020

Diverse CRM platform in the market

Likeliness to Recommend

10 /10

What differentiates Sage CRM from other similar products?

Its stable and has a simple user-interface thus employers are able to adopt it easily and use it in managing their relationships with their clients.

What is your favorite aspect of this product?

It has helped us build a loyal relationship with our clients by enabling us understand them more and thereby serve them well. The platform is affordable and not that costly thus fits well in all organizations including even the small and mid-sized ones. Its direct and its a good decision-making tool by offering customer insights and analytics thereby help in streamlining our customer services.

What do you dislike most about this product?

Being a cloud platform its sometimes affected by poor internet connections in its usage.

What recommendations would you give to someone considering this product?

Its a good platform that will help in building right portfolio and streamlining your service delivery thereby enhance the way you work and grow your customer base.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dave G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2020

Easy to use and affordable CRM solution

Likeliness to Recommend

10 /10

What differentiates Sage CRM from other similar products?

Sage CRM is easy to use and customizable with incredibly powerful tools that help to oversee and advance leads and opportunities. Furthermore, Sage CRM gives you and your sales team pipeline data so you can close the deals faster.

What is your favorite aspect of this product?

Transforming leads into income is critical to our prosperity, as is the point by point reports and analysis that can help us in settling for the right decisions. Sage CRM gives the entirety of this at a reasonable price, with the powerful tools to further bringing down our operational expenses and expanding the profitability of our staff.

What do you dislike most about this product?

Sometimes the search function may fail to load the right data.

What recommendations would you give to someone considering this product?

Sage CRM is scalable and affordable for small and medium businesses. It is a great tool for managing sales opportunities and pipeline. Getting to on-board users is easier with this product compared to others.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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