Robly Customer Reviews 2024

What is Robly?

Robly is an email marketing platform that uses innovative automation and artificial intelligence technologies to observe user behavior and deliver campaigns at the exact moment people are most likely to engage. It is designed for businesses of all sizes, specializing in supporting charities, non profits, education sections and religious organizations. Leveraging proprietary automation and AI technology, it helps beginners and experts achieve up to 50% higher open rates and grow email lists up to four times faster.

Company Details

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Awards & Recognition

Robly won the following awards in the Email Marketing category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

4 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

5 Top Rated Features

2022

Robly Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Robly.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Robly?

0% Negative

10% Neutral

90% Positive

Pros

Respectful
Caring
Acts with Integrity
Trustworthy

Daniel R.

Role: Operations
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

The game changer in email marketing

Likeliness to Recommend

8 /10

What differentiates Robly from other similar products?

This product is very helpful in creating, managing, and balancing all the tasks related to email campaigns to make it work efficiently. It is known for its drag-and-drop intuitive interface which helps in navigating the function of Robly. One of its unique features is its OpenGen. It helps in resending the email to the recipient in case he didn't open the previous one, thus improving the rate of engagement with customers.

What is your favorite aspect of this product?

As I was looking for a software that is feature-rich and has a solution to every email marketing-related issue. It has very user-friendly features with powerful capabilities of automation, and highly customizable templates, making it a game changer for my working team. Also, its intuitive interface, mobile-friendly apps, its robust automation capabilities including follow-ups and dripping improve streamlining the marketing and engaging the customers.

What do you dislike most about this product?

The main thing, I come across while working with it is the limitation in its integration with other platforms. This restriction also restricts us from using it in different ways, hence limiting its proficiency. This created a hurdle for smoothing out our tasks because we had to deal with multiple CRM solutions and third parties to finish our tasks with high accuracy.

What recommendations would you give to someone considering this product?

It is a highly recommended option for all those who are searching for a solution to deal with their email marketing in a much more effective way. But one thing should be considered by potential users to evaluate their integration requirements. It is a worth exploring device for everyone who wants effective software to enhance their email marketing.

Pros

Reliable
Enables Productivity
Effective Service
Respectful

Dhruv V.

Role: Consultant
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Robly is a great and Productive software

Likeliness to Recommend

10 /10

What differentiates Robly from other similar products?

Robly is faster and economical than others out there

What is your favorite aspect of this product?

I like how fast and easy it does the job

What do you dislike most about this product?

there is nothing to dislike about this software

What recommendations would you give to someone considering this product?

Recommended for those who are looking for productive and efficiency

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Amanda D.

Role: C-Level
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Easy to use, effective, some site issues

Likeliness to Recommend

7 /10

What differentiates Robly from other similar products?

Ease of use, cost

What is your favorite aspect of this product?

Email templates, campaign management

What do you dislike most about this product?

If there is a sitewide issue with the software, Robly should contact the end users and communicate that there is an issue, they are working on it and an ETA, Instead, what often happens is the end user runs test after test, troubleshoots, etc. and wastes time before contacting customer support to be told there is a sitewide issue.

What recommendations would you give to someone considering this product?

Give it a shot! Much better than many competitors.

Pros

Respectful
Acts with Integrity
Helps Innovate
Performance Enhancing

Cons

Less Effective Service
Wastes Time

How We Deliver

Robly

What is Robly?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Robly Ratings

89 Likeliness to Recommend

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Robly?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Text Messaging The capability to send messages by SMS in addition to email.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Auto-Responders The ability to send an automated email to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Surveys and Polling Ability to survey customers and gather feedback.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Robly Reviews

Daniel R.

The game changer in email marketing

Likeliness to Recommend

Pros

Dhruv V.

Robly is a great and Productive software

Likeliness to Recommend

Pros

Amanda D.

Easy to use, effective, some site issues

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

Feature Ratings

Email Delivery

Campaign Management

Basic Reporting and Analytics

Segmentation

A/B Testing

Text Messaging

Content Authoring

Auto-Responders

Contact Database

SPAM Compliance

Surveys and Polling

Vendor Capability Ratings

Business Value Created

Vendor Support

Ease of Implementation

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization