What is RingEX?
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceRingEX Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on RingEX.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingEX?
Pros
- Respectful
- Transparent
- Trustworthy
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Audio Transcription
Communications
Web & Desktop Conferencing
Call Management
Centralized Management Portal
Secure Access
Continuous UCC
Third-Party Integration
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Business Value Created
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
RingEX Reviews
SHAUN J F.
- Role: Vendor Management
- Industry: Other
- Involvement: Vendor Management and Renewal
Submitted Jul 2021
Everything about Ringcentral is Great
Likeliness to Recommend
What differentiates RingEX from other similar products?
The difference between RingCenteal and other software programs is the customer service that they imbark on their company.
What is your favorite aspect of this product?
The Desktop platform thw works so well with Mac .
What do you dislike most about this product?
I wish they had a chat access on the mac platform.
What recommendations would you give to someone considering this product?
Just go to the website and take a trial of 30 day and see if you like it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Max S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Best UCaaS product out there! Great for on the go!
Likeliness to Recommend
What differentiates RingEX from other similar products?
Ring Central glips allows external orgs to communicate with your org so love that feature
What is your favorite aspect of this product?
Glip and mobile features are amazing
What do you dislike most about this product?
configuring users and adding numbers can be confusing at first but once you understand how to setup it gets easier
What recommendations would you give to someone considering this product?
there are a lot of UCaaS providers but Ring has been doing it the longest out of the bunch, and they aren't a leader in the Gartner magic quadrant for nothing haha
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Patrick R.
- Role: Operations
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jun 2021
User Friendly, and Intuitive
Likeliness to Recommend
What differentiates RingEX from other similar products?
I haven't used many other similar products so for me its the sales process. Great team who are helpful and responsive.
What is your favorite aspect of this product?
My favorite aspect of this is the reporting feature. We use this alot for public webinars and being able to capture all of the registered attendees information and emails is very important. Its also good to have the Q&A reporting tool, so we can follow up with people's questions that were not answered.
What do you dislike most about this product?
The thing I like the least is that the customization is very limited. For instance, you can not change location of any images or add more highlighted speaker slots. Its very basic and "is what it is" with this part.
What recommendations would you give to someone considering this product?
Definitely research your scope and reach before purchasing webinar rooms. They have different costs associated with how many people can join a webinar. To have 1,000 attendees is a different size and cost "room" than a 500. We purchased a larger size room and never needed it, so for our first year conference we were paying for a room size we didn't need.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
