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What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details


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RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

0% Negative
0% Neutral
100% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 77

Outbound Fax Transmission

87

Inbound Fax Acceptance

81

Optical Character Recognition

81

Multi-Page Support

74

Content Management

73

Multi-Sourced Fax

68

Vendor Capability Ratings

Average 78

Breadth of Features

85

Business Value Created

85

Ease of Implementation

82

Ease of IT Administration

82

Availability and Quality of Training

78

Usability and Intuitiveness

77

Quality of Features

77

Ease of Data Integration

75

Product Strategy and Rate of Improvement

72

Vendor Support

69

Ease of Customization

68

RingEX Reviews

Neha S.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

It's convenient

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

It's a unified communications platform

What is your favorite aspect of this product?

Ability to receive fax anywhere at anytime

What do you dislike most about this product?

It sometimes send the same document multiple times

What recommendations would you give to someone considering this product?

Customer service can be improved

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Respectful

.Kim M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Very impressed by its rich feature set.

Likeliness to Recommend

7 /10

What differentiates RingEX from other similar products?

It was more advanced features and functionality then most similar online faxing services. It also has more services bundled into one single solution.

What is your favorite aspect of this product?

It is very easy to send and receive faxes with large amounts of pages. I love its very rich feature set.

What do you dislike most about this product?

I did not like the learning curve. It took a lot of time to understand how to use all of the features and functionalities that we needed to use.

What recommendations would you give to someone considering this product?

If you are considering using RingCentral Fax make sure you have the time and patience to train employees thoroughly on the interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jennifer N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to implement, easy to use.

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

It's more intuitive and easy to use than similar products.

What is your favorite aspect of this product?

Ease of sending outbound faxes.

What do you dislike most about this product?

I don't fax enough anymore to really justify using eFax.

What recommendations would you give to someone considering this product?

Get it if you really need it and will use it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Continually Improving Product