What is RingCentral Contact Center?
RingCentral, Inc. is an award-winning global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral solutions empower today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
3
Since last award
94 Plan to Renew
5
Since last award
77 Satisfaction of Cost Relative to Value
7
Since last award
Emotional Footprint Overview
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingCentral Contact Center?
Pros
- Respectful
- Client Friendly Policies
- Transparent
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Skills Based Routing
Call Recording
Multi Channel Queue Management
Contact Center Compliance Management
Multi Channel Intake Integration
Ticket Management
Screen Prompts
Call Scripting and Call Flow Management
Knowledge Management
Contact Center Analytics
Workforce Management
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Business Value Created
Availability and Quality of Training
Quality of Features
Breadth of Features
Usability and Intuitiveness
Vendor Support
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Ease of Customization
RingCentral Contact Center Reviews
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great Product at the right price !
Likeliness to Recommend
Pros
- Respectful
- Acts with Integrity
- Over Delivered
- Transparent
Cons
- Less Efficient Service
- Less Effective Service
- Slower Product Innovation
Max-Craig J.
- Role: Operations
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Mar 2022
Excellent tool for communication.
Likeliness to Recommend
What differentiates RingCentral Contact Center from other similar products?
It is a superb workplace phone and I can link it to my mobile phone and take calls on there if I would like to. We can get calls quickly, and it’s continually a smooth method to urge logged in to the platform. I like that there’s both an enclosed electronic messaging center and its variety of integrations that we tend to get to take advantage of in terms of getting into contact with our customers.
What is your favorite aspect of this product?
I love that RingCentral is often accessed and used from anywhere. The mobile factor for a tiny low business like ours is KEY! In contrast to traditional systems, this is often literally at your fingertips, whether or not using your phone or computer.
What do you dislike most about this product?
There are some instances when the call quality isn’t too smart and additionally the transcription on voicemails generally doesn’t work perfectly. Over time the program has gotten better, however, sometimes client services are often lacking. They’ll be delayed in obtaining back to you or determining problems in a very timely manner. You cannot conference the call then transfer it. That’s an inconvenience as a result of as a rule of thumb, you must never cold transfer a call, on the other hand, you’ve got the potential to be stuck on an hour-long telephone call on mute, this option should be relooked for more ease.
What recommendations would you give to someone considering this product?
It’s an entire contact center software. They do have completely different pricing packages, so confirm to think about that. Their support team is nice; you’ll leverage them throughout onboarding or difficult setups. Their prophetic dialer tool works pretty great however it takes a while to set up.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Inspires Innovation
Cons
- Less Generous
Ramón C.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Excellent Product
Likeliness to Recommend
What differentiates RingCentral Contact Center from other similar products?
RingCentral Had more features and functionality
What is your favorite aspect of this product?
Platform, the interactions of the software, faster, secure and confident
What do you dislike most about this product?
Nothing for now.
What recommendations would you give to someone considering this product?
I highly recommend it to any contact center or call center.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
