Retool Customer Reviews 2025 | Low-Code Development Tools

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Retool

Composite Score

8.0 /10

CX Score

8.3 /10

11 Reviews Write a Review

What is Retool?

Retool is a low-code platform that offers the ease of visual programming with the power and flexibility of real code. With Retool, you can stop wrestling with UI libraries, hacking together data sources, and figuring out access controls. Retool is the fast way to build your own custom internal tools and apps that move your business forward.

Company Details

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Retool Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Product Experience

100

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 98%
Negotiation and Contract:: 100%
Conflict Resolution:: 93%
Strategy & Innovation:: 94%
Service Experience:: 98%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Retool?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 85

Backend Coding and Scripting

Application Security

Cross-Platform Deployment

GUI Application Designer

Audit Trail

Vendor Community and Marketplace

Application Inventory and Dashboard

ALM Integration

End to End Lifecycle Management

Templates

Role-Based Access Management

Vendor Capability Ratings

Average 81

Ease of Implementation

Ease of Customization

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Quality of Features

Availability and Quality of Training

Retool Reviews

Fernando P.

Role: Consultant
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2023

Great reporting tool!

Likeliness to Recommend

10 /10

What differentiates Retool from other similar products?

The level of customization: you can use javascript to create custom charts. You can join different data sources i.e MySQL with an API call to pull more data. You can define a query library to reuse any query.

What is your favorite aspect of this product?

The level of customization

What do you dislike most about this product?

It doesn't has a pixel perfect reports option i.e to do a invoice template

What recommendations would you give to someone considering this product?

Amazing report tool to display charts, metrics, etc. even to add options like insert/update records from your form

Pros

Helps Innovate
Reliable
Enables Productivity
Efficient Service

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2023

Intuitive and incredible tool for compact coding

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Trustworthy
Unique Features

Cyril S.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Effective and data focused

Likeliness to Recommend

8 /10

What differentiates Retool from other similar products?

Retool is highly data focused and allows you create dashboards and control accesses. My organization is able to tweak and create dashboards to provide solutions instead of onboarding other platforms to solve that problem. This in turn helps us save cost.

What is your favorite aspect of this product?

Being able to create dashboards and integrate with external providers.

What do you dislike most about this product?

It can be very slow, especially when querying large data.

What recommendations would you give to someone considering this product?

Pretty good platform for a small organization.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

How We Deliver

Retool

What is Retool?

Company Details

Need Assistance?

Retool Ratings

85 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Retool?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Community and Marketplace A public or private forum or store where developers can buy or share out-of-the-box templates, widgets, plug-ins, application functions, and integrations.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

ALM Integration Solution Integrates with 3rd party tool across the solution delivery lifecycle (SDLC) such as requirements, analysis, design, development, and testing.

End to End Lifecycle Management The solution provides workflows, versioning, recovery and rollback, and other support capabilities to ensure the applications' continuous operations.

Templates Pre-built and customizable templates for building applications. Includes sample UI templates and designs compliant with industry and regulatory standards.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Retool Reviews

Fernando P.

Great reporting tool!

Likeliness to Recommend

Pros

Intuitive and incredible tool for compact coding

Likeliness to Recommend

Pros

Cyril S.

Effective and data focused

Likeliness to Recommend

Pros

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Title

Feature Ratings

Backend Coding and Scripting

Application Security

Cross-Platform Deployment

GUI Application Designer

Audit Trail

Vendor Community and Marketplace

Application Inventory and Dashboard

ALM Integration

End to End Lifecycle Management

Templates

Role-Based Access Management

Vendor Capability Ratings

Ease of Implementation

Ease of Customization

Ease of IT Administration

Breadth of Features

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Quality of Features

Availability and Quality of Training