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Retail Pro International, LLC

Retail Pro

Composite Score

6.5 /10

CX Score

6.7 /10

5 Reviews Write a Review

What is Retail Pro?

Retail Pro's suite of retail software products is ideally suited for specialty retailers. Apparel, footwear, gifts & toys, hardgoods, home furnishings, jewelry, and sporting goods as well as many other markets utilize Retail Pro in their operations in every corner of the globe. Discover what capabilities make us a great fit for the many vertical markets we serve

Company Details

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Retail Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Retail Pro?

14% Negative

0% Neutral

86% Positive

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Unique Features

Cons

Charges for Enhancements

Feature Ratings

Average 74

POS

Inventory Management

Supplier Management

Sales Transactions

Customer Relationship Management

Dashboard

Promotions Management

Employee Mobile

E-Commerce Integration

Analytics and Reporting

Customer Loyalty Programs

Vendor Capability Ratings

Average 71

Business Value Created

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Ease of Implementation

Also Featured in...

Retail POS

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Retail Pro Reviews

Mohammad Ismail H.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Fantastic product & Good Features

Likeliness to Recommend

9 /10

What differentiates Retail Pro from other similar products?

Inventory Management and E-Commerce Integration

What is your favorite aspect of this product?

E-commerce Integration

What do you dislike most about this product?

The financial report could have been better.

What recommendations would you give to someone considering this product?

If you want to scale your e-commerce business can try it.

Pros

Performance Enhancing
Enables Productivity
Saves Time
Reliable

Tom B.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Great product to use!

Likeliness to Recommend

7 /10

What differentiates Retail Pro from other similar products?

Retail Pro differentiates itself by providing real time inventory management information so that decision making is made easier and more efficient.

What is your favorite aspect of this product?

My favorite aspect of this product is the real time inventory updates and the ability to see where the levels for inventory are at at all times.

What do you dislike most about this product?

I dislike the process needed for reconciliation as I am unable to integrate other systems and it takes additional time to upload the reports from other systems and perform the reconciliation

What recommendations would you give to someone considering this product?

I would recommend this product to anyone in the retail space who is looking for an inventory management tool that can be effective for any company.

Pros

Respectful
Helps Innovate
Continually Improving Product
Enables Productivity

Cons

Less Inspiring
Charges for Enhancements
Less Efficient Service

ROHITH B.

Role: Operations
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2022

Easy to use and best one

Likeliness to Recommend

10 /10

What differentiates Retail Pro from other similar products?

retail pro is Easy to use and best one

What is your favorite aspect of this product?

retail pro has no hang issue

What do you dislike most about this product?

nothing all good

What recommendations would you give to someone considering this product?

has no hang issue

Pros

Performance Enhancing
Trustworthy
Unique Features
Effective Service

How We Deliver

Events

Retail Pro

What is Retail Pro?

Company Details

Need Assistance?

Retail Pro Ratings

81 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Retail Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

POS Includes cash register, card readers, invoicing, and bar code scanner.

Inventory Management Includes units tracking and purchasing, backorder status, and product history through barcodes, RFID, IoT and other methods of tracking inventory

Supplier Management Ability to generate, sort and categorize vendor profiles and/or including supplier collaboration, quarterly Business Review Meetings, Scorecards, KPI and SLA's.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Customer Relationship Management Includes sales order management functions such as quotes, contract, marketing, and automation.

Dashboard Includes alerts and notifications, KPIs, visual analytics, and interactive features.

Promotions Management Includes marketing advertisements and discounted items.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Loyalty Programs Includes customer recognition and reward program or points.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Also Featured in...

Retail POS

Retail Pro Reviews

Mohammad Ismail H.

Fantastic product & Good Features

Likeliness to Recommend

Pros

Tom B.

Great product to use!

Likeliness to Recommend

Pros

Cons

ROHITH B.

Easy to use and best one

Likeliness to Recommend

Pros

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Feature Ratings

POS

Inventory Management

Supplier Management

Sales Transactions

Customer Relationship Management

Dashboard

Promotions Management

Employee Mobile

E-Commerce Integration

Analytics and Reporting

Customer Loyalty Programs

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Ease of Implementation