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Intuit

Quickbooks Online

Composite Score
8.3 /10
CX Score
8.3 /10
Category
Quickbooks Online
8.3 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details


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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

90 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

6% Negative
7% Neutral
87% Positive

Pros

  • Reliable
  • Transparent
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 81

Accounts Receivable Invoicing

85

General Ledger Chart of Accounts

84

Expense Management

82

Accounts Payable Purchase Orders

81

Cost Revenue Tracking

81

Reconciliation

80

Project Accounting

79

Cash Flow Management

78

Dashboards, Analytics and Reporting

76

Integration APIs

76

Budgeting Forecasting

74

Vendor Capability Ratings

Average 78

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

80

Ease of IT Administration

79

Breadth of Features

78

Quality of Features

78

Availability and Quality of Training

76

Ease of Data Integration

76

Product Strategy and Rate of Improvement

75

Vendor Support

73

Ease of Customization

71

Quickbooks Online Reviews

Jacob W.

  • Role: C-Level
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Great but unfair pricing

Likeliness to Recommend

6 /10

What differentiates Quickbooks Online from other similar products?

It is the best product for accounting

What is your favorite aspect of this product?

I like it because every person i work with uses it - so its essential - my book-keeper, accountant and in the past for my invoicing

What do you dislike most about this product?

Unfair pricing - regular large price increases makes me nto want to use the product if not for the fact my accountant relies on it

What recommendations would you give to someone considering this product?

Be wary of budgeting for this software - they regularly up pricing by significant sums

Cons

  • Vendor Friendly Policies
  • Less Fair

Fabiana P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Quickbooks online is the best accounting software

Likeliness to Recommend

9 /10

What differentiates Quickbooks Online from other similar products?

I found the online version much better, because it has all the accounting information in the cloud, which frees the computer of heavy documents. Its functions such as bank reconciliation, invoicing, check printing, payroll management and purchase order management, are done very quickly and easily.

What is your favorite aspect of this product?

The fact that it is online is a great advantage for our company. Its mobile application is quite good, which allows us to keep up with the administration and accounting of the business, without being in the office. The functions of mobile payments and online payments, allow to streamline orders and payments in an efficient way.

What do you dislike most about this product?

It is not really an easy software to use if you do not have the accounting or administrative knowledge. We require help from technical support when connecting the program with the different bank accounts, in order to automate payments efficiently. It can be a bit costly for companies that are just starting out.

What recommendations would you give to someone considering this product?

This is the ideal accounting software for all the people who need to be out of the office, but at the same time to solve their payments and accounting issues. With the mobile application you can take your company's accounting wherever you go and because it is an online version it will not take up much space on your mobile devices or computers.

Pros

  • Reliable
  • Inspires Innovation
  • Saves Time
  • Respectful

Robert E.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Saves time and money keeping our books in order

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

Quickbooks Online that a rich set of features and provides the ability to use the tool from anywhere at anytime. Also accessing the software is easy via a web browser, desktop, mobile device, and tablets. Also, its integration and add-ons ability is exceptional. In addition, it offers modifiable report templates. Its user interface is user-friendly with excellent navigation. It's easy to use and well designed to build serve different kinds of users. Its also affordable and greater level of functionality. Its automation capabilities simplify all our accounting tasks.

What is your favorite aspect of this product?

QuickBooks Online has a great user interface and has great benefits for accounting needs like invoicing, bill payments, tracking expenses. Creating financial reports has helped us predict current trends and know our financial status. Also since it is cloud-based our accountant has easy access to information when they need especially when preparing for taxes. It has saved us time and money making sure all our books are in order. We can also download all our banking data and ensure all our accounts are accurate.

What do you dislike most about this product?

The budgets feature is difficult and clunky to populate and maintain. I feel that some more features could be added to the lower subscription tiers.

What recommendations would you give to someone considering this product?

QuickBooks Online is something that I would highly recommend to other small and medium business owners. I am very happy with the product and features that I use it for with our business. QuickBooks Online is the best option available for a cloud-based accounting platform, especially if you’re a smaller company or not as experienced at bookkeeping. If you are pushing 10 million or more in revenue, you may want to look into the desktop version of QuickBooks or into another full-featured accounting software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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