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Intuit

Quickbooks Online

Composite Score

8.3 /10

CX Score

8.4 /10

32 Reviews Write a Review

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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We're here to help you with understanding our reports and the data inside to help you make decisions.

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Midmarket category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Service Experience
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Gold Medalist

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

10 Top Rated Features

2022

1 Top Rated Capabilities

2 Top Rated Features

2021

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

91 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

0% Negative

10% Neutral

90% Positive

Pros

Helps Innovate
Unique Features
Acts with Integrity
Client's Interest First

Feature Ratings

Average 89

Dashboards, Analytics and Reporting

Cost Revenue Tracking

Expense Management

Reconciliation

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Cash Flow Management

Accounts Receivable Invoicing

Project Accounting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Average 85

Quality of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement

Also Featured in...

Accounting - Small Business

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View Quickbooks Online in this category (opens in a new tab)

Quickbooks Online Reviews

Zach E.

Role: Finance
Industry: Healthcare
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jul 2024

A simple decision

Likeliness to Recommend

7 /10

What differentiates Quickbooks Online from other similar products?

It's a lot easier than most platforms to onboard.

What is your favorite aspect of this product?

It's something that can be used for any sized business.

What do you dislike most about this product?

There aren't as many breadth of features as most other programs.

What recommendations would you give to someone considering this product?

Don't use this as the only tool, use this as one of many resources.

Pros

Caring
Client's Interest First
Security Protects
Helps Innovate

Cons

Vendor Friendly Policies

Role: Finance
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Apr 2024

Excellent service

Likeliness to Recommend

10 /10

Pros

Caring
Transparent
Helps Innovate
Continually Improving Product

BiLaL A.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic User Experience.

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

QuickBooks Online stands out for its user-friendly interface, cloud-based accessibility, and robust feature set. It offers a wide range of accounting tools, integration with numerous third-party apps, and real-time collaboration capabilities. Additionally, QuickBooks Online provides scalability for businesses of various sizes and industries, making it a popular choice in the realm of accounting software.

What is your favorite aspect of this product?

cloud-based accessibility and user friendly interface

What do you dislike most about this product?

New users may find a learning curve when navigating the platform and utilizing its features.

What recommendations would you give to someone considering this product?

Assess your specific accounting and financial management requirements to ensure QuickBooks Online aligns with your business needs.

Pros

Performance Enhancing
Trustworthy
Inspires Innovation
Caring

How We Deliver

Quickbooks Online

What is Quickbooks Online?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Quickbooks Online Ratings

89 Likeliness to Recommend

91 Plan to Renew

1 Since last award

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Quickbooks Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Accounting - Small Business

Quickbooks Online Reviews

Zach E.

A simple decision

Likeliness to Recommend

Pros

Cons

Excellent service

Likeliness to Recommend

Pros

BiLaL A.

Fantastic User Experience.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Dashboards, Analytics and Reporting

Cost Revenue Tracking

Expense Management

Reconciliation

Accounts Payable Purchase Orders

General Ledger Chart of Accounts

Cash Flow Management

Accounts Receivable Invoicing

Project Accounting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Quality of Features

Ease of Data Integration

Ease of Customization

Vendor Support

Availability and Quality of Training

Usability and Intuitiveness

Ease of Implementation

Breadth of Features

Ease of IT Administration

Business Value Created

Product Strategy and Rate of Improvement