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Intuit

Quickbooks Online

Composite Score

8.3 /10

CX Score

8.3 /10

104 Reviews Write a Review

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

88 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

7% Negative

9% Neutral

84% Positive

Pros

Reliable
Transparent
Performance Enhancing
Trustworthy

Feature Ratings

Average 81

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Expense Management

Accounts Payable Purchase Orders

Reconciliation

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Average 78

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Accounting - Midmarket

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Quickbooks Online Reviews

Callum H.

Role: Finance
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

Fantastic and user-friendly. However can be slow!

Likeliness to Recommend

8 /10

What differentiates Quickbooks Online from other similar products?

Quick books has a very clean appearance. It benefits people who have limited financial background and so the training is easier than on other systems. The ability to check work from a laptop or mobile makes it extremely versatile. Also when adding bills and expenses in for regular suppliers or customers the system remembers the category of costs from the previous saving you time when inputting or raising re-occurring invoices.

What is your favorite aspect of this product?

The favourite feature is the reconciliation process, it is very simple to reconcile back to the bank account and shows only transactions that fall within your bank statement, making ti easy to locate and reconcile against. This also then makes it easy to identify any transactions you may have forgotten to process.

What do you dislike most about this product?

Nothing to extreme but the loading times can sometimes be slow. Ideally as well the lack of been able to post transactions for multiple companies means it can be time consuming when swapping between entities.

What recommendations would you give to someone considering this product?

The product is focused on small-medium business who want a user-friendly experience with reports that are easy to produce and understand. It would be beneficial for new companies starting to expand as way of keeping track of expenses and keeping thier accounts in order without complications.

Pros

Trustworthy
Effective Service
Caring
Client Friendly Policies

John C.

Role: C-Level
Industry: Media
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Sep 2021

Market leader for online accounting in the UK

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

They've been around for a very long time! I trust them with our accounts. We looked at a few other vendors and QB online were the clear winner on the UX/UI front. The website is easy to use and helps you get the bookkeeping done efficiently.

What is your favorite aspect of this product?

Sending an estimate and being able to turn this into a split invoice (deposit then balance upon finishing the work). Really saves us time.

What do you dislike most about this product?

Customising invoice is time consuming and you can't upload your own font! Only Ariel or Times!

What recommendations would you give to someone considering this product?

If you're in the UK and are VAT registered I recommend Quickbooks Online. It's pleasant to use and the customer service is unbeatable.

Pros

Saves Time
Reliable
Enables Productivity
Respectful

Cons

Inhibits Innovation
Slower Product Innovation
Less Inspiring

Nicholas L.

Role: Operations
Industry: Construction
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Great product for small companies or self employed

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

Super friendly user interface and all in stop for most small and small-medium companies and or self employed

What is your favorite aspect of this product?

One stop place for inventory and accounting control

What do you dislike most about this product?

Lack of customization options for invoices and most reports

What recommendations would you give to someone considering this product?

Great, if is your first accounting software

Pros

Reliable
Enables Productivity
Efficient Service
Saves Time

Cons

Commodity Features
Charges for Enhancements
Less Friendly Negotiation

How We Deliver

Quickbooks Online

What is Quickbooks Online?

Company Details

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Awards & Recognition

2023 Data Quadrant Gold Medalist

Quickbooks Online Ratings

84 Likeliness to Recommend

1 Since last award

88 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+76 Net Emotional Footprint

How much do users love Quickbooks Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Accounting - Midmarket

Quickbooks Online Reviews

Callum H.

Fantastic and user-friendly. However can be slow!

Likeliness to Recommend

Pros

John C.

Market leader for online accounting in the UK

Likeliness to Recommend

Pros

Cons

Nicholas L.

Great product for small companies or self employed

Likeliness to Recommend

Pros

Cons

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Title

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Since last award

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Since last award

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Feature Ratings

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Cost Revenue Tracking

Expense Management

Accounts Payable Purchase Orders

Reconciliation

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Integration APIs

Budgeting Forecasting

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support