What is Quickbooks Online?
Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
90 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+76 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Quickbooks Online?
Pros
- Reliable
- Transparent
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
General Ledger Chart of Accounts
Expense Management
Accounts Payable Purchase Orders
Cost Revenue Tracking
Reconciliation
Project Accounting
Cash Flow Management
Dashboards, Analytics and Reporting
Integration APIs
Budgeting Forecasting
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Breadth of Features
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Quickbooks Online Reviews
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2023
Great product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Muhammad F.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2023
Simple to get Accounts Done
Likeliness to Recommend
What differentiates Quickbooks Online from other similar products?
QuickBooks Online easier than QuickBooks Desktop and particularly it is cloud-based accounting solution therefore today it attracts users.
What is your favorite aspect of this product?
It is universal and may be fit to any industry. It make accounting to simple as drag and drop, just pass a transaction and it will update all financial statements automatically. One can easily get training material on YouTube. It is similarly useful for an organization where multiple employees access the same system at same time. It generate built-in and customized reports and on a single click one can get the break up and track it to the original book of account to see its initiation.
What do you dislike most about this product?
Some tasks may not be done in a batch but one by one. Scope for customization is limited as expected by a user. For a new user, the user interface is confusing. Sometimes it takes long time to execute your command. It does not do good work with estimates. Free version has limited features.
What recommendations would you give to someone considering this product?
QuickBooks Online is wonderful and complete accounting software. However, it takes time to learn more about the software and sometimes a new user may found a complicated user interface. However, customer support is poor and not responsive. But fortunately there is rich material available at YouTube which may be helpful to understand the software. It is complete solution for a small business, it provides comprehensive and relevant chart of accounts based on your industry.
Pros
- Helps Innovate
- Reliable
- Fair
- Continually Improving Product
Greg U.
- Role: Finance
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
Well-known, cost-effective, good integrations
Likeliness to Recommend
What differentiates Quickbooks Online from other similar products?
As I understand, Quickbooks is the stalwart accounting solution for SMBs, but there is a LOT of overlap between it and other similar products
What is your favorite aspect of this product?
The fact that it's so widely used means that the integrations seem to work pretty well
What do you dislike most about this product?
For some reason, the core accounting functionality of Quickbooks is still not intuitive - it takes an accounting background (or knowledge at the very least) to actually understand what it's doing. Someday, someone will make a general ledger software that is truly user-friendly.
What recommendations would you give to someone considering this product?
There is a habit/reflex of people talking about accounting to dismiss Quickbooks as mom-and-pop-shop software. As I see it, this is a perspective that originates from ERP salesmen/saleswomen, and doesn't reflect any actual understanding of the nuts and bolts of accounting. A reliable and accurate accounting process CAN be executed successfully in Quickbooks for many/most companies up to a certain size (the exact size can vary dramatically depending on the particulars of the company's systems and the industry).
Pros
- Transparent
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Commodity Features
- Less Efficient Service
- Leverages Incumbent Status
