What is ProProfs Chat?
Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers.
Company Details
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Get AssistanceProProfs Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
88 Likeliness to Recommend
89 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ProProfs Chat?
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Translation
Leads Generation
Wayfinding
Voice or Text Input
Scheduled Availability
Integration With CRM
Vendor Capability Ratings
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Vendor Support
ProProfs Chat Reviews
Himanshu A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Nov 2021
Pricing Matches Our Expectations
Likeliness to Recommend
What differentiates ProProfs Chat from other similar products?
The fact that they offer so many features at $10/mon for each agent has been a winning factor for us. We found their pricing to be more competitive compared to others.
What is your favorite aspect of this product?
We love their pricing. It’s affordable for us. We thought that they would have any hidden charges but their team was pretty clear where we can encounter more cost. They even customized our package a little. Honestly, $10 a month doesn’t hurt at all for the kind of service and features they offer us.
What do you dislike most about this product?
Our chat use isn’t limited, but so far we haven’t come across a situation where we can say that we don’t like the product. We’re really happy with its performance so far.
What recommendations would you give to someone considering this product?
If you want a support tool that fits your bill, ProProfs Chat is your calling. They even customize their packages based on their customer’s needs like they did in our case. Highly recommend it!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2021
Perfect for Improving Operator Productivity
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ritik P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2021
Great for Quick Automation
Likeliness to Recommend
What differentiates ProProfs Chat from other similar products?
The pricing of the product is really affordable when it comes to some of the advance features like proactive chat, chatbot etc.
What is your favorite aspect of this product?
My team found ProProfs quite beneficial when it comes to its latest addon, chatbots. This has helped us route people to the right department and accelerate our capacity to answer more questions simultaneously.
What do you dislike most about this product?
We would have given it five stars if it offered more chatbot templates. It would have made our setup process hassle-free.
What recommendations would you give to someone considering this product?
Working with Proprofs chatbot is quite useful for businesses who would like to help their agents focus on priority support cases. Would surely recommend this to all those looking for human + bot experience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing