What is ProProfs Chat?
Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers.
Company Details
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Get AssistanceProProfs Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
88 Likeliness to Recommend
89 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ProProfs Chat?
Pros
- Helps Innovate
- Trustworthy
- Efficient Service
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Translation
Leads Generation
Wayfinding
Voice or Text Input
Scheduled Availability
Integration With CRM
Vendor Capability Ratings
Ease of Customization
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Vendor Support
ProProfs Chat Reviews
Ederlyn S.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Mar 2023
Multiplatform chatbot
Likeliness to Recommend
What differentiates ProProfs Chat from other similar products?
The tool lets us build easy conversational flows using its drag-and-drop editor. Its customization feature lets us change the look and feel as per our brand voice.
What is your favorite aspect of this product?
The tool is easy to use with no coding knowledge. The tool’s reporting capabilities generate reports that help us take business decisions for further improvement.
What do you dislike most about this product?
It would be great if the tool can offer more designed templates.
What recommendations would you give to someone considering this product?
This chatbot software for sales lets you launch customized chatbot without any coding knowledge in just a few clicks.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dillon G.
- Role: Finance
- Industry: Apparel
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2022
It worked how we needed
Likeliness to Recommend
What differentiates ProProfs Chat from other similar products?
Simple but nice. Works well with easy questions
What is your favorite aspect of this product?
Simple and easy.
What do you dislike most about this product?
Didn’t do much but play with it
What recommendations would you give to someone considering this product?
Play with it and get a good grasp
Pros
- Helps Innovate
- Generous Negotitation
- Trustworthy
- Efficient Service
Lauren R.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2022
"Very inexpensive chat service, I recommend it"
Likeliness to Recommend
What differentiates ProProfs Chat from other similar products?
It differentiates itself from other applications by the simplicity of the step-by-step tutorials that are used to configure and personalize every aspect of the live chat service. It offers an outstanding customer support service.
What is your favorite aspect of this product?
We don't consider ProProfs Chat only a support mechanism. It works well as a lead generator and sales tool. Using tools like announcements, we can track interested parties in real time and then find ways to upsell products and services.
What do you dislike most about this product?
With this one, there is literally nothing wrong. It's been a great resource for increasing sales and fielding questions from customers in real time. Due to its practicality, I have no reason to detest it.
What recommendations would you give to someone considering this product?
Excellent product, and in comparison to the number of features and customization options it provides, the cost is quite low. Would most certainly recommend it to anybody.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service