Productboard Customer Reviews 2025

What is Productboard?

Productboard helps product managers understand what customers need, prioritize what to build next, and rally everyone around the roadmap. It is a customer-centric product management platform. It's comprehensive, flexible, and built on an open platform to meet the needs of today’s product organizations.

Company Details

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Awards & Recognition

Productboard won the following awards in the Product Management category

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1 Top Rated Capabilities

3 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

2021 Data Quadrant Champion

2021

Productboard Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Productboard.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Down 2
Since last award

90

Product Experience

85

Negotiation and Contract

95

Conflict Resolution

90

Strategy & Innovation

97

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 85%
Conflict Resolution:: 95%
Strategy & Innovation:: 90%
Service Experience:: 97%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Productboard?

3% Negative

5% Neutral

92% Positive

Pros

Caring
Acts with Integrity
Trustworthy
Respectful

Feature Ratings

Average 82

Feature Management

87

Idea Management

85

Product Management

83

Visual Roadmap

82

User Needs Management

81

Release Planning

80

Workflow Management

80

ALM Integration

79

Strategic Vision

79

Backlog Management

75

Social Collaboration

74

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

80

Vendor Support

80

Quality of Features

80

Breadth of Features

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Business Value Created

78

Ease of IT Administration

78

Ease of Customization

75

Also Featured in...

Idea Management

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Productboard Reviews

Amr E.

Role: C-Level
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

Streamlined Product Management Excellence

Likeliness to Recommend

9 /10

What differentiates Productboard from other similar products?

Productboard stands out from similar products due to its user-friendly interface, customizable workflows, and seamless integration with other tools. Additionally, its AI-powered prioritization helps product managers make data-driven decisions and focus on what matters most. Overall, Productboard is a robust platform that streamlines product management processes and helps teams work more efficiently and effectively.

What is your favorite aspect of this product?

One of the most impressive things about this product is its AI-powered prioritization feature, which helps product managers make informed decisions and focus on what matters. It's a great way to streamline product management processes and make teams more efficient overall.

What do you dislike most about this product?

the pricing of Productboard is relatively high compared to other similar tools in the market

What recommendations would you give to someone considering this product?

When considering which product management tool to use, it's essential to view your product maturity, budget, and team's needs. If your team is already familiar with product management concepts, Productboard could be a great choice, but if you're starting, you might want to consider a more straightforward tool. Remember that Productboard is a paid tool, so the budget should also be a factor in your decision. Additionally, ensure that the features offered by Productboard align with your team's needs.

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Effective Service

Taiwo J.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2025

Essential Tool for Streamlined Product Management

Likeliness to Recommend

9 /10

What differentiates Productboard from other similar products?

Productboard allows teams to prioritize features based on real customer feedback, aligning product decisions with user needs.

What is your favorite aspect of this product?

My favorite aspect of Productboard is its ability to seamlessly integrate user feedback directly into the product development process. The way it allows teams to prioritize features based on real customer insights ensures that the product roadmap is truly aligned with user needs, making it a highly customer-centric tool. This helps teams focus on building what matters most and increases the overall impact of their product decisions.

What do you dislike most about this product?

One drawback of Productboard is that it can be a bit overwhelming for new users due to its feature-rich interface. The learning curve can be steep, especially for smaller teams or those without dedicated product managers. Some users may find it challenging to navigate through all the customization options and integrations, which can take time to fully master and implement.

What recommendations would you give to someone considering this product?

If you're already using tools like Jira or Slack, be sure to take full advantage of Productboard's integrations. They can make the workflow much smoother and save time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Lucas M.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

really good features

Likeliness to Recommend

9 /10

What differentiates Productboard from other similar products?

can integrate easily with other tools

What is your favorite aspect of this product?

very intuitive

What do you dislike most about this product?

can't say, but I'm not a heavy user

What recommendations would you give to someone considering this product?

definitely worth it for big teams and multi collab

How We Deliver

Productboard

What is Productboard?

Company Details

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Awards & Recognition

2021 Data Quadrant Champion

Productboard Ratings

85 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Down 2 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Productboard?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

Product Management Includes product code, category, and description.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Idea Management

Productboard Reviews

Amr E.

Streamlined Product Management Excellence

Likeliness to Recommend

Pros

Taiwo J.

Essential Tool for Streamlined Product Management

Likeliness to Recommend

Pros

Lucas M.

really good features

Likeliness to Recommend

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Feature Ratings

Feature Management

Idea Management

Product Management

Visual Roadmap

User Needs Management

Release Planning

Workflow Management

ALM Integration

Strategic Vision

Backlog Management

Social Collaboration

Vendor Capability Ratings

Ease of Implementation

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Ease of IT Administration

Ease of Customization