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Plivo

Plivo

Composite Score
8.5 /10
CX Score
8.9 /10
Category
Plivo
8.5 /10

What is Plivo?

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

Company Details


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Awards & Recognition

Plivo won the following awards in the Communications Platform as a Service category

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Plivo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Plivo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

Down 2
Since last award

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
95%
Negotiation and Contract:
93%
Conflict Resolution:
97%
Strategy & Innovation:
97%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Plivo?

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0% Negative
11% Neutral
89% Positive

Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Acts with Integrity

Feature Ratings

Average 80

Code Libraries

82

Integration APIs

82

Cloud Integration

81

Software Development Kit

80

AI Engine for CPaaS

79

WebRTC-based Calling

79

Communication APIs

78

MMS API

77

Drag and Drop User Interface

77

Online Cloud Platform

76

Vendor Capability Ratings

Average 78

Business Value Created

82

Ease of Data Integration

82

Quality of Features

81

Ease of Implementation

80

Usability and Intuitiveness

79

Ease of IT Administration

78

Ease of Customization

78

Breadth of Features

78

Product Strategy and Rate of Improvement

77

Vendor Support

74

Availability and Quality of Training

70

Plivo Reviews

Becca P.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Plivo was incredibly helpful and easy to use

Likeliness to Recommend

8 /10

What differentiates Plivo from other similar products?

The ability to integrate with existing API

What is your favorite aspect of this product?

Automated codes that are shared

What do you dislike most about this product?

the interface

What recommendations would you give to someone considering this product?

Look into code shares

Pros

  • Helps Innovate
  • Client Friendly Policies
  • Fair
  • Acts with Integrity

Cons

  • Less Friendly Negotiation

Bolivar P.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Extremely versatile product

Likeliness to Recommend

9 /10

What differentiates Plivo from other similar products?

Pricing is extremely competitive considering the features available

What is your favorite aspect of this product?

Extensive SDK for Ruby language

What do you dislike most about this product?

Lack of availability of a local incoming number

What recommendations would you give to someone considering this product?

Check geographical availability of incoming numbers

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Fair

Michael O.

  • Role: Operations
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Simple to Use, but Lacks Advanced Functionality

Likeliness to Recommend

8 /10

What differentiates Plivo from other similar products?

Plivo stands out for its competitive pricing, global reach, and developer-friendly APIs, making it a strong choice for businesses seeking reliable voice and messaging services without the complexity or cost of larger platforms.

What is your favorite aspect of this product?

My favorite aspect of Plivo is its straightforward API and excellent documentation, which make it easy to integrate and launch communication features quickly.

What do you dislike most about this product?

Some advanced features require additional setup or customization, which can be time-consuming for smaller teams without dedicated developers.

What recommendations would you give to someone considering this product?

Start with a clear understanding of your communication needs, and take advantage of Plivo’s sandbox and documentation to test integrations early. It’s best suited for teams with some technical experience.

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

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