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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Marketing Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
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Pipedrive Reviews
David H.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2020
Great product but very basic, requires workarounds
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Layout is the largest difference
What is your favorite aspect of this product?
Simple admin for IT Staff
What do you dislike most about this product?
Cost vs functionality
What recommendations would you give to someone considering this product?
Consider other options such as SaleForce, Agile, Hubspot
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Less Friendly Negotiation
- Less Efficient Service
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2020
Great interaction easy solution.
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Laureano G.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Sep 2020
Pipedrive does all the work for us
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Previously we could not customize the stages of our sales funnels as much, but with Pipedrive we have achieved a much broader approach in this area. Pipedrive helps us to know which people or activities of the team are most essential to meet work quotas.
What is your favorite aspect of this product?
The collection of information about the sales funnels that we manage is more efficient, since there is now much more detailed information about them, such as the segmentation of the stages and analyses that should be optimized so that the work is totally travel .
What do you dislike most about this product?
No problems have been found within Pipedrive. The software works fine, but as a suggestion we would like to improve the quality of the menus a little bit, because even though they do their job, they are too simple and make the navigation a little bit simplistic or lack direct tool views.
What recommendations would you give to someone considering this product?
We recommend that when using Pipedrive the focus is more on customizing each sales funnel and exploiting its potential than on getting customers directly, because the platform was designed for the former, and has more features for that than for the sales and conversion area.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
