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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Marketing Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
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Pipedrive Reviews
Sheena G.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2024
My Pipedrive Experience
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive offers a simple and visual approach to managing sales processes.
What is your favorite aspect of this product?
Pipedrive's customizable pipelines allow me to tailor the sales process to our specific needs and track deals through each stage—from initial contact to closed-won
What do you dislike most about this product?
While the platform offers basic email sync functionality and activity logging, more advanced features, such as email tracking and engagement analytics, would provide deeper insights into customer interactions and improve sales efficiency
What recommendations would you give to someone considering this product?
Take advantage of Pipedrive's training resources and community forums to ensure a smooth implementation and maximize the platform's benefits.
Pros
- Performance Enhancing
- Efficient Service
- Saves Time
- Fair
Fredrick E.
- Role: C-Level
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Feb 2026
The best pipeline tool we have used
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is simpler than most CRMs because it stays focused on one thing: moving deals through a clear pipeline. It is quick to set up, easy for the whole team to use, and you can add extras only when you need them, rather than paying for a huge all in one system.
What is your favorite aspect of this product?
My favourite aspect is the pipeline itself. It is visual and easy to manage, so you can see every deal at a glance, move opportunities through stages quickly, and always know what the next action should be.
What do you dislike most about this product?
A few of the more advanced features sit behind higher plans or paid add ons, so the cost can climb once you want things like more detailed reporting, extra automation, or additional tools beyond the core pipeline.
What recommendations would you give to someone considering this product?
Keep it simple to start. Set up your pipeline stages to match how you actually sell, get everyone logging the next step on each deal, and only add extra features once you know you need them.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
Heather B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Sep 2025
Polished CRM platform
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Compared to other CRMs, it's very easy to have a grip on Pipedrive and enhance the sales funnel. While not much IT expertise is required, my team has been flying high as their performance and lead closings are increasing day by day.
What is your favorite aspect of this product?
My team has been able to track and manage leads through a visual sales pipeline. It has provided us with an organized environment to qualify leads and convert them into potential customers. The decision-making process has also been straightforward, with all actionable insights. I appreciate Pipedrive's reports, through which I am able to get insights into my team's performance and overall pipeline.
What do you dislike most about this product?
My team has reported that emails sent from Pipedrive often end up in spam. Moreover, while working on many pipelines, the limited capacity of cleanup tools creates a mess.
What recommendations would you give to someone considering this product?
Strongly recommended tool to boost your sales game.
Pros
- Performance Enhancing
- Unique Features
- Respectful
- Helps Innovate
