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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

82

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Pipedrive Reviews

Paula L.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Trustworthy CRM.

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

*It is easy to use and track from start to close. *Quick incorporation of users to the system *Integration with other systems through Zapier *Fits teams of all sizes. *Agile CRM that prioritizes sales with an easy to use interface.

What is your favorite aspect of this product?

What I like most about Pipedrive is that it not only focuses on closing sales, but also controls the activities during a business process to achieve a deal, such as calls, meetings and quotes that must be made to conclude the deal. Importing existing sales data is also easy to do, keeping everything tidy and up to date. It provides us with an overview of each sales opportunity for our most important services.

What do you dislike most about this product?

Pipedrive is not the cheapest option when after the free period you start paying for features that after all are the most essential, I would like to see innovation. However, I give it points for the reliability and strategy it brings, it has been quite useful.

What recommendations would you give to someone considering this product?

It is a good product for pipelines of all kinds that evolves to be used as a robust CRM, I recommend trying the free trial period.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Gloria H.

  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

The most popular and effective CRM.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

; It is a powerful CRM that takes care of the entire methodological process to save time in a sales agreement. ; It is completely intuitive, focuses on customers with the highest buying potential, developing an individual approach for each customer. ; OneDrive Integration.

What is your favorite aspect of this product?

Pipedrive has helped with the problems of sales management, it is a universal and comprehensive system where you can order the workflow, it also facilitates integration through its API configuration with commercial systems such as MailChimp, which gives us greater benefits, better promotion and more information when interacting with potential customers.

What do you dislike most about this product?

I could not complain about this software, because as it is updated the functions improve, for example, when there is an excess of import data, that before gave problems when trying to operate them.

What recommendations would you give to someone considering this product?

It is one of the best solutions to implement in any type of company, we all need a good order in sales management with objective and specific methods, it is simply worth implementing it.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Jack M.

  • Role: Human Resources
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Excellent Multifunctional CRM tool

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

The difference between this CMR software and other similar ones is that Pipedrive is much more complete in terms of functionalities that can be exercised in different job roles such as consulting, human resource management and marketing, but it all depends on the plan you plan to acquire.

What is your favorite aspect of this product?

One of the features of this tool that I appreciate having is the functionality of allowing me to be in live chat communication with the rest of my colleagues who are in different departments within the company. In addition to this, I really like the functionality of being able to create campaigns that we can easily modify so that all users of the group are notified on the exact day established in the calendar and in this way we are all aware of what is happening.

What do you dislike most about this product?

There are few things that I could say that are wrong with this tool but among them is the problem with the application on the phone since there are times that the images do not load very well and the links are cut.

What recommendations would you give to someone considering this product?

I would definitely recommend it since for a very good reason it is in the top 5 of the best CRM software but I would also recommend evaluating what the needs of the company are since Pipedrive has several plans available and you can choose them depending on your needs..

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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