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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Katrina M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted May 2021
Fantastic Product
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I have no experience from similar product.
What is your favorite aspect of this product?
It has been able to link our team members with our clients effectively. Customers can easily reach to our support team and make any arrangements that suits their needs.
What do you dislike most about this product?
I have not disliked anything to do with this great product.
What recommendations would you give to someone considering this product?
I highly recommend this platform to any organization for effective customer and enterprise collaboration.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Efficient Service
Abdul H.
- Role: Industry Specific Role
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted May 2021
fantastic Product
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I have not had experience from similar products though Pipedrive has boosted our customer relations journey fantastically.
What is your favorite aspect of this product?
It has been able to ensure that our customers get our updates on time through marketing campaigns. Our journey to become the best enterprise in service delivery has been achieved due to this excellent platform.
What do you dislike most about this product?
I have not disliked anything to do with this great product.
What recommendations would you give to someone considering this product?
I highly recommend this great product to any organization for effective customer relations.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
James S.
- Role: Industry Specific Role
- Industry: Other
- Involvement: IT Leader or Manager
Submitted May 2021
Excellent customer relations product
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I have not used such products in our organization before.
What is your favorite aspect of this product?
Pipedrive gives our organization great boost in building strong relationship between our team members and our organization. Customers can easily reach to us and make their orders without ant delay. We get real time insights on how our clients are experiencing our products and services.
What do you dislike most about this product?
I have not experienced any negative performance from this great tool.
What recommendations would you give to someone considering this product?
This product has lead to faster growth of our organization through teamwork campaign and we are proud of it.
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Inspires Innovation
