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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Pierre S.
- Role: C-Level
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Nov 2021
Good but can do better!
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
The community?
What is your favorite aspect of this product?
UX and UI.....
What do you dislike most about this product?
Add-ons like form, lead booster, etc..
What recommendations would you give to someone considering this product?
Why not.....!
Pros
- Trustworthy
- Caring
- Saves Time
- Respectful
Cons
- Less Efficient Service
- Less Effective Service
- Vendor's Interest First
Daniel G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2021
Easy setup and customize
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Easy setup and customization. Sales team had previous experience with the platform.
What is your favorite aspect of this product?
Easy setup and customization. Quick to admin every step from the draft to the go live and adjust the setup as the team try the flow.
What do you dislike most about this product?
The relationship between the organization and the people is too poor. Also, sometimes is hard to define some custom fields as mandatory isn't possible to define which step from the pipeline the field need to be mandatory. Mostly of them is when the custom field is created in the people or organization structure.
What recommendations would you give to someone considering this product?
Define your workflow sales Assure that your workflow were simple Define how do you like to manage your sales team and how do you like to control the data visibility Understand the concept of a CRM Share with the sales team the understanding in how CRM will help them to sell better and will improve his performance
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Trustworthy
Ion M.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Nov 2021
Good product, need improvements on automations.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
It has a long good history of a reliable product, a good reputation on the market. It has a good chunk of features included, what is great, but in the mean time, there are features that now I need to pay, but in other products it was included.
What is your favorite aspect of this product?
SmartDocs.
What do you dislike most about this product?
It's difficult to work with the module of Workflow Automations, all the automations are in one place. It was
What recommendations would you give to someone considering this product?
Test it and test another products before commiting.
Pros
- Respectful
- Altruistic
- Reliable
- Trustworthy
