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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Sam B.
- Role: C-Level
- Industry: Shipping
- Involvement: IT Leader or Manager
Submitted Nov 2021
Easy to implement, and simple to manage. Love it!
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
User friendly, simple month-to-month contract, easy to customize, and a great support community. It also integrates incredibly with Zapier!
What is your favorite aspect of this product?
Zapier integration, which allows us to connect Pipedrive to all of our other service.
What do you dislike most about this product?
There is no shared inbox or customer support offering. In a perfect world, Pipedrive should allow for a way for multiple users to communicate with leads via a centralized sales inbox. Instead, users can only connect to their own mailbox, forcing us to use a third-party app as our shared inbox.
What recommendations would you give to someone considering this product?
Take advantage of their trial, and if you still need more time, just ask support for more time.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Gabrielle G.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Nov 2021
Could be more user-friendly, missing key features
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive has multiple pipelines that are customizable.
What is your favorite aspect of this product?
Favorite aspect is multiple pipelines
What do you dislike most about this product?
I really dislike their automations. They are really difficult to put together and do not work very well.
What recommendations would you give to someone considering this product?
Be sure to consider what is most important to your sales team in a CRM.
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Cons
- Commodity Features
Joel W.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Easy to use, hoping for continued improvements
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is very user friendly and it is obvious that the people who built the platform had experience in sales and knew what was needed in an effective CRM.
What is your favorite aspect of this product?
The ease of exporting and importing information from xlsx and csv files
What do you dislike most about this product?
The inability to sort in a pipeline
What recommendations would you give to someone considering this product?
Get it. It is a great product.
Pros
- Respectful
- Friendly Negotiation
- Helps Innovate
- Continually Improving Product
