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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
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Pipedrive Reviews
Natalya S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2021
Easy to use, but not relevant for staffing
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Smooth UX allows better usability and efficiency
What do you dislike most about this product?
It makes me select an activity all the time, and sometimes I just want to exit out
What recommendations would you give to someone considering this product?
have a defined strategy, implementation and champion assigned before deep diving into it
Pros
- Trustworthy
- Client Friendly Policies
- Efficient Service
- Effective Service
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Performance Enhancing
Dave C.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Nov 2021
My favourite feature is the global search box.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
In truth it is a while since I worked with MS Dynamics, KMS or POPI, our previous CRM systems. I suspect Pipedrive is better than I remember and saw the others through rose-tinted glasses.
What is your favorite aspect of this product?
My favourite feature is the global search box, which offers deal, contact and organisation names as I type. The ones of interest can be opened in various new tabs.
What do you dislike most about this product?
The limited space given to insert emails and addresses. A single short line is rubbish as not all can be seen/edited etc. Not having Mr or Mrs etc at the top of the Title list. The Postcode or City is not included in the Address search if they are missing/separated. I know now of course. Adding any data in a small box when the whole screen is available. eg New Person, Org or Deal. Compressing notes and comments, when typed with spaces and line breaks. Not allowing the related content of two emails or indeed if one were to change, particularly when using BCC for emails. I could go on about kids who have never used paper to set out forms
What recommendations would you give to someone considering this product?
As before, investigate interoperability to avoid input duplication with other company systems and devices.
Pros
- Respectful
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Inhibits Innovation
- Slower Product Innovation
Vitali V.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Nov 2021
Very useful product, but a bit pricey.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Convenient to use. Lots of features. Lots of study materials.
What is your favorite aspect of this product?
E-mail synchronization.
What do you dislike most about this product?
There are no complaints.
What recommendations would you give to someone considering this product?
Just try it or watch some tutorial videos on how this could help your business.
Pros
- Reliable
- Performance Enhancing
- Effective Service
- Caring
