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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Efficient Service
- Friendly Negotiation
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
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Pipedrive Reviews
𝗘𝗯𝗶𝗻 𝗔.
- Role: Information Technology
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted May 2024
Good Product
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
The user interface is amazing, it's easy to operate. IT also has automation and workflow feature which makes the customization stand out.
What is your favorite aspect of this product?
My favorite aspect is the customization of workflows and automations which adapts easily to the business requirement
What do you dislike most about this product?
I don't have any specific dislikes
What recommendations would you give to someone considering this product?
Even though the product is bit pricey but it justifies the features it provides
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Amanda W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Efficient and User Friendly
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive differentiates itself with its simple, visually-driven interface that enhances ease of use and clarity in sales process management.
What is your favorite aspect of this product?
The most appealing aspect of Pipedrive is its comprehensive approach to customer relationship management. It excels at organizing customer information, tracking leads and opportunities, and managing deals, quotes, and order statuses.
What do you dislike most about this product?
It would be great to have more integration options with Third-party.
What recommendations would you give to someone considering this product?
For anyone considering Pipedrive, it's recommended to evaluate the extent of third-party integrations available.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abigail A.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Mar 2026
Dynamic Process Architecture and Event Routing.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
The new architecture is very clean and lightweight in contrast to outdated enterprise databases. The predetermined responses also enable our internal developers to quickly develop customized interfaces that directly import dynamic engagement data to our core command dashboards with almost zero delays, making the visualization of the whole digital acquisition funnel possible in real time.
What is your favorite aspect of this product?
The stage progression visual interface has eliminated the administrative overhead characteristic of the traditional data management programs. It enables construction teams to conveniently drag and drop sophisticated digital partnership contracts in different phases of technical review to have an instant, untainted view of the precise points of stagnation of particularly valuable prospects in the pipeline.
What do you dislike most about this product?
The linear progression model poses a serious strain to complex account-based marketing, which can efficiently onboard simple clients but lacks the organizational structure to trace multiple accounts with hundreds of senior managers.
What recommendations would you give to someone considering this product?
Separating our proactive campaign monitoring system from our more traditional legacy operational databases to this nimble structure has ensured we have a much better view of our pipeline. The group now has a very precise live display of the incoming digital leads and has the ability to make tactical corrections to our global targeting parameters and resource distribution much more quickly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
