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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Trustworthy
  • Friendly Negotiation

Feature Ratings

Average 84

Collaboration

88

Sales Management

86

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

82

Quote Contract and Proposal

81

Telephony and Call Center Management

80

Marketing Management

78

Mobile

77

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

84

Ease of IT Administration

84

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Availability and Quality of Training

82

Vendor Support

82

Breadth of Features

81

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

America C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2022

Pipedrive the best solution for your sales

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

With the integrated system that Pipedrive has, we have acquired greater capacity to manage sales and analyze increases in revenue. Its ease of use allows anyone to make use of it. It keeps us organized and gives us confidence and keeps us focused to close deals and documents with other clients.

What is your favorite aspect of this product?

Pipedrive has a guide that tells every business owner the process of how to consolidate a successful sale. It keeps us close to our suppliers and target customers creating a close relationship and promotes customer loyalty. By creating links with email it keeps us updated on all changes and also facilitates communication between users and different departments.

What do you dislike most about this product?

Pipedrive has an option to be able to see the best job offers at work, but when it has been applied to varas the system tends to make a momentary collapse and delay the loading of the page for that reason does not allow us to be more effective to some extent.

What recommendations would you give to someone considering this product?

It is recommended to make your platform more user friendly as to be able to perform certain actions you must have special training and that is not feasible for most workers. The configuration should also be improved and accept linking several email services to a single account.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Caring

Robert J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Simply Awesome Most Helpful and Awesome CRM tool!

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Awesome CRM Platform and Easy to Use!!!

What is your favorite aspect of this product?

I like having the option to call a possibility or be a client straightforwardly from the application, which makes it simple to circle back to your arrangements. This has every one of the standard subtleties that you would anticipate from a CRM. Notwithstanding, what I like the most is the advancement that describes it above others, I truly like it each time an update is reported in light of the fact that I generally utilize this apparatus without limit.

What do you dislike most about this product?

Eventually, I have considered changing to one more supplier two or three separate times as my interest developed, and I have returned all of the time. Pipedrive doesn't have a solitary thing that I don't like and they are way in front of the remainder of the opposition.

What recommendations would you give to someone considering this product?

Large numbers of the current CRMs that I have attempted from the beginning of time were so powerful, complete and yet muddled to comprehend that they couldn't be designed. Pipedrive has a restricted point set, which is great. This has made my work a lot more straightforward.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Paul H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Lots of functionality and rich features.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Rich features and excellent user interface.

What is your favorite aspect of this product?

I like having the option to call a possibility or be a client straightforwardly from the application, which makes it simple to circle back to your arrangements. This has every one of the standard subtleties that you would anticipate from a CRM. However, what I like the most is the advancement that portrays it above others, I truly like it each time an update is reported in light of the fact that I generally utilize this device without limit.

What do you dislike most about this product?

Sooner or later, I have considered changing to one more supplier two or three separate times as my interest developed, and I have returned all the time. Pipedrive doesn't have a solitary thing that I don't like and they are way in front of the remainder of the opposition.

What recommendations would you give to someone considering this product?

A considerable lot of the current CRMs that I have attempted from the beginning of time were so hearty, complete and yet convoluted to comprehend that they couldn't be arranged. Pipedrive has a restricted point set, which is great. This has made my work a lot more straightforward.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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