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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
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Pipedrive Reviews
Subrata S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Pipedrive is great and easy to use
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive has a great mobile application that is great to handle things on the go. The text to speech feature is great addition.
What is your favorite aspect of this product?
The fact that this software is more focused towards beginners too makes it greater, the application is so simple can also be used by a person who has never used CRM before.
What do you dislike most about this product?
The application even though great has it's own shortcoming and recently the process has been felling a lot sluggish and choppy.
What recommendations would you give to someone considering this product?
After many consideration of other CRM software i concluded that Pipedrive is the best one for beginners as well as professionals
Pros
- Helps Innovate
- Efficient Service
- Fair
- Client's Interest First
yatharth g.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Dec 2021
Best CRM Platform
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
It has better pricing model and easy integration with 3rd party application
What is your favorite aspect of this product?
They provide a user friendly Interface , which helps a new customer to get easily feasible with the product
What do you dislike most about this product?
There is nothing as such which Pipedrive has not fulfilled requirements
What recommendations would you give to someone considering this product?
It helps to make a positive return of interest
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
anuj g.
- Role: Operations
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2021
Overall A Great Product !
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is user-friendly for beginners, Pipedrive doesn’t offer leadership boards for team members, Pipedrive is great for simple companies, Pipedrive offers basic lead management tools, whereas Similar products lead management tools can go deeper. Pipedrive doesn’t offer social media tracking. Pipedrive works with a whole host of popular third-party platforms, whether that be Slack or Outlook or Outfunnel.
What is your favorite aspect of this product?
One of the best things about Pipedrive is its simple and intuitive dashboard that lets you know right away which deals are underway. The dashboard displays important statistics to allow you to identify trends and opportunities to improve your sales process. Pipelines are clear, with users able to see everything clearly – it quickly shows the health of pipelines, with a clear emphasis on areas that need improvement. Users can search pipelines using filters and access analysis of sales (more on this later).
What do you dislike most about this product?
Pipedrive does such a great job when it comes to ease of use and integrations, but the pricing seems a bit high for me.
What recommendations would you give to someone considering this product?
Ease of use is where Pipedrive really shines. It has a fantastic dashboard that allows you to display everything you need right in front of you, providing a snapshot of where your leads stand and what action you and your team should take next. However, once you are familiar with the software, it is very intuitive to manage your contacts, prospects, and sales pipeline, which is what matters.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Cons
- Security Frustrates
