What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Marketing Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
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Pipedrive Reviews
Kelly S.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2022
Pipedrive is an automatic tool to manage products.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
I appreciate that the tile view is straightforward to use since it retains the task opportunities within the status view and it’ easy to manage. It’ conjointly very simple to determine a replacement deal and mark it as won or lost. It works absolutely on desktop and mobile, and you’ll quickly modify what’ most essential, your pipeline is extremely efficient, you can construct various stages and title them something you want, and it’ a straightforward setup exercise.
What is your favorite aspect of this product?
Pipedrive is one among the best CRM to use and configure. The mix of an easy interface and a plethora of options is ideal. It appeals to me due to its speed and simplicity, and it’s a superb information model sandbox for tweaking and perfecting your model because it evolves. This permits businesses to save lots of cash on high-priced sales department installation and consultants. The support chat is fantastic, and also the video directions are simple to follow.
What do you dislike most about this product?
The most significant disadvantage of Pipedrive is its cost, that severely limits functionality unless you invest a bit more in a company plan, however, this can be a big barrier for little entrepreneurs; the tracking of unfinished activities is poor; and a few of the integrations don’t work very well.
What recommendations would you give to someone considering this product?
I recommend that all professionals use this great product since it’ll create your organization’s future robust enough. It’s an appealing and easy-to-use graphical interface, and it has an excellent ability to satisfy all of your structure needs.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Caring
Ryoko W.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Pipedrive is the ideal tool for organization
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is the ideal tool for the organization of my small business that has been afloat for several years and this system has been part of my growth and development, since we decided to choose to use this program, the administration of our premises has been considerably accessional, thanks to the ease of use of all its options, what makes it different from other similar platforms is the wide variety of functions it offers, improving my customer reaction and sales, the forms it shows on the web are fantastic, making the experience is very rewarding.
What is your favorite aspect of this product?
This program is very useful for organizing all the files that appear in the sales with our clients, there are different levels depending on the type of activities that your company needs, this will help you grow little by little hand in hand with Pipedrive, it is very easy to implement and to order the most exponential clients in real time, there are many options that we find pleasant and necessary for our growth, such as the creation of online forms, the management of documents and workflows as well as of successfully applies the marketing of our products in emails.
What do you dislike most about this product?
For a system that has been on the market for more than 10 years, I may know that it is behind with the updates of its functions, it has many great options, but it also has its limitations, it will not always be pleasant to intertwine it and manage it with emails.
What recommendations would you give to someone considering this product?
We have been acquiring Pipedrive services for a long time and we have noticed a radical change in our business, we can see how customers feel more comfortable and trust us thanks to the comfort, order and transparency that we offer, the advantages of selling much to this program and we always recommend it to our closest friends and colleagues.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Andres P.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2022
Pipedrive, excellent for attracting new customers
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
It has all the functions you need to get closer to new customers and ensure that the strategies proposed are achieved and thus close business and increase sales. The integration with the email is perfect to have all the information with the client in one place.
What is your favorite aspect of this product?
I like that the whole marketing email automation process is very easy to use and effective. Very intuitive and easy to use software and its interface is very comfortable to navigate. The visualizations of the sales process are perfect for knowing where in the process the sale is stalled so you can improve.
What do you dislike most about this product?
The reports could be improved, there is not all the information I would like regarding customers. I had a hard time installing the program and integrating some programs like Mailchimp, in that sense if it was a laborious task, but with the advice of technical support I was able to solve it.
What recommendations would you give to someone considering this product?
Pipedrive so far has been the best software to attract new customers, get results and improve the company's sales. Our marketing team is more than satisfied with the objectives we have been able to meet and the ability to increase our customer base and the quick and effective search for potential customers.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Inspires Innovation