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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
4% Neutral
94% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Trustworthy
  • Friendly Negotiation

Feature Ratings

Average 84

Collaboration

88

Sales Management

86

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

82

Quote Contract and Proposal

81

Telephony and Call Center Management

80

Marketing Management

78

Mobile

77

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

84

Ease of IT Administration

84

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Availability and Quality of Training

82

Vendor Support

82

Breadth of Features

81

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Ana V.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Powerful CRM tool, easy to implement.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

I can keep track of everything in one location, i can quickly discover any leads and their status if I need to recall them. As I can update when to perform the next tracking, the tracking procedure becomes easier. I can call and email the consumer immediately from the app, making it incredibly simple. It is simple to collaborate and share with other team members. It is quite beneficial to monitor the activities of other members on a weekly or daily basis, exactly like Salesforce or other CRMs do. It has enhanced our procedure and raised our output.

What is your favorite aspect of this product?

Pipedrive makes it simple to manage incoming and outgoing leads. I was able to consolidate all of the critical customer information as well as details/documents in one location, making it easier to handle the inquiry and lead. The advantage is that you may incorporate different additional important tools into this program to handle everything in one location. It is a highly full and user-friendly CRM; I like its design and ease of use; it has many helpful functions; and it is simple to tag and collaborate with other team members. It has a simple UI and is excellent for producing and modifying reports.

What do you dislike most about this product?

When you first try to utilize your program, it might be tough to comprehend the procedure. However, once you get the feel of it, it's quite simple to use. There are fewer marketing tools and automation options than Hubspot and other comparable providers. Getting a new lead is a little perplexing since I believe I require a lead inbox to better separate and work from the leads rather than traversing the contacts part.

What recommendations would you give to someone considering this product?

If you need to manage a list of clients/prospects, this program is for you. You won't need to utilize any other tools if you can meet all of your demands in one spot. It offers a lot of help information and courses, therefore I definitely recommend it for anyone who have little expertise with CRM and need one to get started. It is also suitable for advanced users due to its numerous interesting and extensive features.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Dominique B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great CRM tool to improve the sales process.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

The statistics offered by the offer are vital metrics for the sales target, which is one of the benefits. It's fantastic to be able to manage all of my connections in one spot and see a history of what's happened with each of them. We used to struggle with project completion and communication throughout the process. Thanks to PipeDrive, we're all on the same page now, and there's complete transparency with notes throughout the platform. As a corporation, we are establishing the duration and volume of our sales and transaction cycles. We can follow the start of sales talks and the signing of a deal.

What is your favorite aspect of this product?

Pipedrive framework generates a consistent flowchart for sales leads, chats and contract talks, which I enjoy. Pipedrive provides a logical structure for tracking sales cycles in an organized and consistent manner. PipeDrive has a lot of options to make and accomplishments to set, and we appreciate those constraints since they help us keep our game consistent. Custom fields make it simple to cover all conceivable outcomes. Pipedrive is wonderful since it allows our entire firm to collaborate on projects. There are no communication breakdowns due to lost email chains or other difficulties.

What do you dislike most about this product?

When it comes to targeting leads and offering an opportunity for a customer, PipeDrive becomes helpful, but it does very little for the real organization or labor work necessary to monitor a client's trial orders. When it comes to key leads, the app may be loaded with information by reviewing all leads without filtering. Furthermore, for those with less technological knowledge, the app might be challenging to use at times.

What recommendations would you give to someone considering this product?

Is an excellent choice for firms seeking a pure CRM platform without many of the bells and whistles that Salesforce provides. Basic analytics, dashboard choices, measurable metrics, and customisation are all included. I would propose employing training materials to create the most successful and structured sales strategy possible. If you're still unsure, give it a go in the short term to determine if it's a good fit for your company. Many of the existing CRMs I've tested were so detailed and thorough, but also so difficult to grasp, that they couldn't be customized. Pipedrive has a limited amount of points, which makes my job much easier.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alfred L.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent CRM software, easy to implement

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Through the smart use of technology, we were able to drive our brand inward. It has aided us in expanding our reach, capturing the audience we require through marketing, following up with customers, and growing our lucrative company. Pipedrive has increased our income since we implemented it, and it has performed effectively for my organization. This enables your sales team to take charge of the whole sales pipeline and move all sales forward. Sales management difficulties have improved by over 70% since you started using Pipedrive internally, thanks to a universal app system that allows you to structure your whole workflow.

What is your favorite aspect of this product?

Pipedrive is one of the greatest tools for managing the sales process as well as the follow-up on individual offers. You may process the entire systematic procedure to speed up contracts and sell effectively since this solution is a completely intuitive approach, It has aided in the enhancement of crucial sales processes, the interface also aids in the effective administration of any type of social media productivity. The service is unquestionably good, and any question is promptly answered.

What do you dislike most about this product?

I miss having a single solution for managing and targeting all types of interactions with leads and customers because it's so focused on funnels. For CRM or email marketing, you'll need a different solution, and establishing who is engaged with your business or who should be prioritized for sales contact based on engagement is difficult. The program is excellent and runs admirably, but third-party tool interaction is limited. If you improve, you'll be able to make better use of the tool and save time and effort.

What recommendations would you give to someone considering this product?

If you're searching for a great platform to manage your pipelines, Pipedrive is one of the greatest solutions available because it demands a fully objective and really helpful approach to workflow management, which is why I strongly suggest it. This software is fantastic, and I believe it is suitable for many types of businesses. It's really straightforward, so I encourage anyone in the community who wants to participate in a large-scale campaign to do so. It's perfect for broadening a company's reach, reaching a bigger audience, and better managing customer relationships.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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