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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

82

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Pipedrive Reviews

Kelly S.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Pipedrive is an automatic tool to manage products.

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

I appreciate that the tile view is straightforward to use since it retains the task opportunities within the status view and it’ easy to manage. It’ conjointly very simple to determine a replacement deal and mark it as won or lost. It works absolutely on desktop and mobile, and you’ll quickly modify what’ most essential, your pipeline is extremely efficient, you can construct various stages and title them something you want, and it’ a straightforward setup exercise.

What is your favorite aspect of this product?

Pipedrive is one among the best CRM to use and configure. The mix of an easy interface and a plethora of options is ideal. It appeals to me due to its speed and simplicity, and it’s a superb information model sandbox for tweaking and perfecting your model because it evolves. This permits businesses to save lots of cash on high-priced sales department installation and consultants. The support chat is fantastic, and also the video directions are simple to follow.

What do you dislike most about this product?

The most significant disadvantage of Pipedrive is its cost, that severely limits functionality unless you invest a bit more in a company plan, however, this can be a big barrier for little entrepreneurs; the tracking of unfinished activities is poor; and a few of the integrations don’t work very well.

What recommendations would you give to someone considering this product?

I recommend that all professionals use this great product since it’ll create your organization’s future robust enough. It’s an appealing and easy-to-use graphical interface, and it has an excellent ability to satisfy all of your structure needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Caring

Kirti K.

  • Role: Operations
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

"Pipedrive" improves your sales strategy

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Fundamentally, it's a basic arrangement, ability to modify various deals, contacts, associations inside the system on a mass scale. Easy to arrange with anything structure you would like.

What is your favorite aspect of this product?

The primary thing we want to highlight is its straightforwardness of acquisition because of how it is incredibly unassuming diverged from other CRMs we use that are accessible. It is very easy to set up to add new staff people and the general advertising office. It is splendid programming to keep up with control of business contacts and client possibilities.

What do you dislike most about this product?

It is genuinely befuddling when new leads are gotten that I think it needs a letter drop of leads so they can be better perceived and work starting there without glancing through the contacts section.

What recommendations would you give to someone considering this product?

I would profoundly propose it not enduring a few missing features as this has assisted a great deal our deals with joining in saving time, it is reasonable. It directs client data and ensures that we have a business pipe around the end, giving us prospects close to the end. The compact application has been at least as here as can be gotten to from wherever.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ryoko W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Pipedrive is the ideal tool for organization

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive is the ideal tool for the organization of my small business that has been afloat for several years and this system has been part of my growth and development, since we decided to choose to use this program, the administration of our premises has been considerably accessional, thanks to the ease of use of all its options, what makes it different from other similar platforms is the wide variety of functions it offers, improving my customer reaction and sales, the forms it shows on the web are fantastic, making the experience is very rewarding.

What is your favorite aspect of this product?

This program is very useful for organizing all the files that appear in the sales with our clients, there are different levels depending on the type of activities that your company needs, this will help you grow little by little hand in hand with Pipedrive, it is very easy to implement and to order the most exponential clients in real time, there are many options that we find pleasant and necessary for our growth, such as the creation of online forms, the management of documents and workflows as well as of successfully applies the marketing of our products in emails.

What do you dislike most about this product?

For a system that has been on the market for more than 10 years, I may know that it is behind with the updates of its functions, it has many great options, but it also has its limitations, it will not always be pleasant to intertwine it and manage it with emails.

What recommendations would you give to someone considering this product?

We have been acquiring Pipedrive services for a long time and we have noticed a radical change in our business, we can see how customers feel more comfortable and trust us thanks to the comfort, order and transparency that we offer, the advantages of selling much to this program and we always recommend it to our closest friends and colleagues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

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