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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Trustworthy
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Quote Contract and Proposal
Telephony and Call Center Management
Marketing Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Ease of Data Integration
Ease of IT Administration
Quality of Features
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Ramiro L.
- Role: Operations
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Jan 2023
Easily customizable and Zapier-compatible CRM
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
When comparing CRMs, Pipedrive is among the most user-friendly and straightforward. The combination of an intuitive user interface and numerous customization possibilities is ideal. Both the live chat with help and the on-demand tutorials are fantastic.
What is your favorite aspect of this product?
Pipedrive replaced spreadsheets and tables and offered value to our ecosystem when excel charts weren't enough to handle client interactions and notes. Zapier allowed for the addition of contacts, deals, and items from a plethora of other data sources.
What do you dislike most about this product?
There is no built-in support for a nighttime theme in the UI. A browser's dark mode can be activated with the help of add-ons. In my opinion, the CRM would be better served by including a dark mode option.
What recommendations would you give to someone considering this product?
Pipedrive made it so simple for me to track leads and other information that I find it hard to believe any desktop tool could handle the same level of complexity.
Pros
- Helps Innovate
- Efficient Service
- Acts with Integrity
- Friendly Negotiation
Mary J.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2023
"We've been able to close deals more efficiently."
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
What differentiates Pipedrive from other similar products is its focus on visualizing the sales pipeline, which allows our team to have a clear overview of where deals are in the process and prioritize accordingly.
What is your favorite aspect of this product?
Pipedrive has an intuitive user interface, which makes it easy for our agents to navigate and manage their contacts, deals, and activities
What do you dislike most about this product?
One downside of Pipedrive is that it doesn't have built-in video conferencing, which can be a limitation in today's remote working environment.
What recommendations would you give to someone considering this product?
It is an amazing product that helps us make informed decisions and plan our future marketing strategies. They should give it a try.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rakesh S.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2022
Sales wizard
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Data storage and management.
What is your favorite aspect of this product?
Lead management and CRM
What do you dislike most about this product?
UI needs to be more interactive
What recommendations would you give to someone considering this product?
Great product to enhance sales
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
