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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

82

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Pipedrive Reviews

Amenda J.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Pipedrive is an amazing CRM with great support.

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

It has a live chat, where we can communicate with our customers, serve them firsthand, and close additional sales. It additionally has important integrations like google contacts and Gmail, therefore having the important info within the same system. Its greatest virtue is segmentation, because it permits us to segment easily, quickly, and with the simplest filters, to induce the best customers for our company.

What is your favorite aspect of this product?

Pipedrive offers a comprehensive, economical, and easy-to-use overview of our sales pipeline and we can see the particular progress of all members of our sales team within the company, as well as the offers that are being provided to potential customers. Pipedrive offers a wonderful valuation with a range of options quite useful for any business and most importantly, it’s a wonderful and versatile interface/user experience.

What do you dislike most about this product?

We have a few complaints concerning the software because we think it’s complete if I had to mention one thing negative, I’d say that it cost us a bit to integrate with different programs, however, it was resolved successfully due to patience and thanks to its technical staff. Otherwise, I believe it’s a complete program, simple to use, and specifically very helpful for our sales team.

What recommendations would you give to someone considering this product?

Pipedrive is one of the best CRM to use and configure. The mix of an easy user interface and a plethora of options is ideal. It appeals to me due to its speed and simplicity, and it’s an excellent information model sandbox for tweaking and perfecting your model as it evolves.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Barbara H.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

It helps increase transactions and leads

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive's flexibility in integrating with other marketing and sales databases, as well as its extensive feature set. That allows you to get the most out of a customer relationship management system. It helps improve the quality of sales communications in general, as well as the number of sales and leads generated. It helps move leads further along the sales funnel and provides teams with the information they need to clinch deals.

What is your favorite aspect of this product?

Pipedrive's ability to track and graphically depict the growth of leads and opportunities within the firm is a big plus in my book. In this way, all business communication can take place within the CRM itself.

What do you dislike most about this product?

The price is too high to justify having more people on the team utilize it, so some sort of bundled rate is required. Pipedrive's limited features are due in part to its high price tag, and upgrading to a business plan may cost you a little extra money. There is room for improvement when it comes to managing email on a mobile device.

What recommendations would you give to someone considering this product?

Since everything is recorded and synchronized with my Google Calendar, I never have to worry about forgetting an appointment again thanks to its intuitiveness. Calls can be monitored, and we can record and listen to calls for training purposes; this also makes it much simpler to take notes.

Pros

  • Enables Productivity
  • Efficient Service
  • Helps Innovate
  • Reliable

Allie S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Pipedrive is the best CRM solution.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

I like Pipedrive’s ability to observe and graphically present the event of leads and possibilities within the company. It permits users to create calls directly from the CRM, centralizing all business activity. When you set up a deal or move a deal forward within the pipeline, you’ll be able to automatize the distribution of custom email templates.

What is your favorite aspect of this product?

I favor however easy this product is; it provides a variety of choices for managing clients, it’s very simple to use, and it keeps our leads organized; it’s playing a big part in automation. Each transaction or account may be readily monitored and handled; for example, if you finish a task on an account, you may be requested for follow-up activities, guaranteeing that essential follow-up tasks don’t seem to be overlooked. You’ll be able to get a general image of everything from one view, which is fantastic.

What do you dislike most about this product?

As compared to alternative CRMs, Pipedrive is smaller amount appealing and less user-friendly. Client care and service might be improved. It’d be nice to be able to send multiple email contacts right away using Pipedrive.

What recommendations would you give to someone considering this product?

I like Pipedrive because it permits you to check all the sales channels in detail. You can be aware of however we get at the side of our business contacts. For higher lead collection, you can use net forms, live chat widgets, and chatbots on your website. With reports to manage your campaigns and clients, as well as lead reports, deal tracking, and revenue forecasting.

Pros

  • Performance Enhancing
  • Caring
  • Saves Time
  • Client Friendly Policies

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