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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

82

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Pipedrive Reviews

Brigitta Von G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Pipedrive is the best CRM I have ever used.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

PipeDrive has a lot of choices to deliver and accomplishments to establish, and we get pleasure from such constraints since they assist us to preserve consistency in our game. Custom fields create it straightforward to cover all potential courses of action. The wonderful factor regarding Pipedrive is that it permits our entire firm to collaborate on projects. There aren’t communication breakdowns as a result of missing email chains or alternative issues. PipeDrive centralizes all info for each trade for optimal potency and production.

What is your favorite aspect of this product?

The synchronization it has with google tools is ideal, especially the calendar, because it automatically tracks all calls and emails, making reminders on the regular date and time. It has info for clients and general contacts, that helps us to quickly find the clients we wish to work with. It conjointly has call recording, which permits us to create corrections and enhancements in the future. Several of the present CRMs I’ve tested in the past were so comprehensive, but also so tough to grasp, that they couldn’t be set. Pipedrive encompasses a restricted variety of points, which has created my job easier.

What do you dislike most about this product?

Its style can be improved, to make it easier to use and far additional friendly to the eye. We have not been ready to solve the matter of sending mass mailings, so our work is delayed by having to send one mail at a time. Overall, there don’t seem to be several complaints regarding this program, as I feel it’s complete, with very helpful tools for our organization.

What recommendations would you give to someone considering this product?

It’s a CRM for sales that will be of nice help to any company and its sales department because it helps to manage all sales in an organized way, owns a complete overview of the progress of customers, and so to prioritize its client base. As a company, we’ve got found it helpful and our sales have increased.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Cons

  • Less Generous

Josue T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Pipedrive is the best CRM tool.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

PipeDrive includes a lot of choices to deliver and accomplishments to establish, and we fancy such constraints since they assist us to preserve consistency in our game. Custom fields create it simple to cover all potential courses of action. The amazing thing regarding Pipedrive is that it permits our entire firm to collaborate on projects. PipeDrive centralizes all info for each trade for optimum efficiency and production.

What is your favorite aspect of this product?

Pipedrive is one of the best CRM to use and configure. The mix of a simple interface and a plethora of options is ideal. It appeals to me due to its speed and simplicity, and it is a superb information model sandbox for tweaking and perfecting your model as it evolves. This permits businesses to save cash on high-priced sales force installation and consultants. The support chat is fantastic, and therefore the video instructions are straightforward to follow. The file export tools are exceptional and extremely powerful so we can make the most of deals that close early and the system doesn’t crash.

What do you dislike most about this product?

The add-on options like a chatbot and internet forms need help. They need some glitches. They each don’t work with google analytics which is extremely necessary for anyone running ads. Chatbot won’t save a lead as it’s set up unless it goes entirely through the chat. Therefore, for example, we had a choice to schedule a meeting at the end of the chat however most customers wouldn’t schedule a meeting so the lead/deal wouldn’t save.

What recommendations would you give to someone considering this product?

If you’re thinking of using Pipedrive, don’t hesitate. If you’re using Gsuite, make sure your email and calendar are connected to Pipedrive. It’s suitable for use in the manufacturing business, the service industry, company, and individual clients, and it integrates well everywhere. There’s no reason not to leave it.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

Cons

  • Less Generous

Joel B.

  • Role: Operations
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Pipedrive is the perfect tool for our team

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

There's a real-time chat feature that allows us to have direct conversations with customers, allowing us to better meet their needs and ultimately result in more sales. Integrations with Google's other services, like Gmail and Google Contacts, help keep all your essential data in one place. Its primary strength is in its ability to let us divide our target audience into specific subsets using the most appropriate filters, saving time and effort.

What is your favorite aspect of this product?

The customer relationship management tool is great since it provides a graphical depiction of the development of leads and prospects for a business. Pipedrive's excellent free plan lets you learn a lot about the service and decide if it's a good fit before shelling out any cash.

What do you dislike most about this product?

The lack of advanced customization options compared to an enterprise-level platform is probably the largest drawback of the Pipe Drive platform. Pipedrive does not provide any contact information for when it is down, making it difficult to get help if needed.

What recommendations would you give to someone considering this product?

In order to keep track of all of your sales efforts in one location, Pipedrive allows me to make calls directly from the CRM. I put it to work tracking lead data and activity as part of my job.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Saves Time

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