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What is Pipedrive?
Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Caring
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Anusha S.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Michael J.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
It is a very feature-rich and easy-to-use CRM.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
It's incredibly simple to use and easy to combine with a lot of other software.
What is your favorite aspect of this product?
It has a live chat feature that allows us to communicate with customers in real time to enhance customer service and boost sales. All relevant information is centralized in this way. It enables us to separate quickly, accurately, and with the best filters, enabling us to attract the right customers for our company. Additionally, it is compatible with Gmail and Google Contacts, both of which are crucial.
What do you dislike most about this product?
It crashes, crashes again, then crashes some more. Customer support could actually care less about it, so you wind up with a number of system components that are inoperable and render the platform useless. Even after raising a number of difficulties, it is still impossible to speak to someone via screen sharing, thus you are repeatedly sent to a chatbot.
What recommendations would you give to someone considering this product?
If you need a straightforward and reasonably priced pipeline management application, Pipedrive is the one for you. It offers a lot of help information and courses, therefore I highly recommend it for people who are just getting started with CRM and need one. Given that it has a wide range of fascinating and extensive functions, it is also perfect for experienced users.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Leonard N.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
Pipedrive is powerful CRM tool!!
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive is strong CRM apparatus for business of showcasing.
What is your favorite aspect of this product?
You can in a real sense click on the lead and drag it to your desired stage i.e won, lost, first contact. This saves alot of time. As a sales rep, I must be on top of my arrangements consistently. Pipedrive have worked on my errand - right from the report on a regular morning on my undertakings to be actioned for that specific day till month to month report. Pipedrive helped me a ton in gathering my objectives frequently.
What do you dislike most about this product?
Truly, there are sure things that I could do without from utilizing Pipedrive CRM each and every day, and it's its login page, is irritating when you put certifications and on second thought of giving you access, it out of nowhere diverts you back to the primary page and you need to approve accounts through ace access programming to login effectively and it's just made for individuals who need to move quick through things.
What recommendations would you give to someone considering this product?
Pipedrive CRM is a product I would strongly prescribe it to any division or outreach group that is anticipating run its own show for just deals and I likewise suggest this product for administrative divisions too, with this device you can make and delegate the design of individuals and company with the distinction that the will be somewhat unique assuming we discuss use. An incredible device and an easy to use arrangement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
