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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

84

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

82

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

76

Marketing Management

75

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

80

Breadth of Features

80

Product Strategy and Rate of Improvement

78

Pipedrive Reviews

Beckham L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

"Efficiently Manage Construction Projects"

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive offers a unique real-time dashboard that gives users up-to-date info about all stages of their construction project at once. This feature allows them to track tasks and leads, as well as measure team performance more easily. It’s also helpful for ensuring projects are running smoothly and for keeping everyone involved in the loop on progress.

What is your favorite aspect of this product?

I appreciate the automation capabilities of this product. Pipedrive automates data entry for customer profiles and sales pipelines, as well as other activities such as contact scheduling and backups. This helps project managers save time on tedious tasks and enables them to focus on the tasks that require more attention. Automation also ensures accuracy in data entry, reducing the risk of errors or omissions.

What do you dislike most about this product?

A few changes would have significantly improved its suitability for our use case. One of these is a team member's inability to see the mail tracking features on emails that other team members have sent. When client 1 receives an email from person A, I am unable to access the mail tracking tool to see if the client received the email or not. I have to manually check with each team member to see if their customer "saw" their email.

What recommendations would you give to someone considering this product?

The team has a good track record of providing timely and accurate support to users. They also have plenty of helpful tutorials on their website, as well as a user community where you can ask questions and get help from other users. This can be an invaluable resource for getting the most out of the product. Finally, I would suggest they take advantage of any free trial period to make sure that Pipedrive is a good fit for their business before committing long-term.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Maria Q.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Pipedrive connects you to your customers

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Our conglomerate uses Pipedrive as a dedicated customer acquisition server after an extensive search for such a software, Pipedrive even provides us with valuable statistics when making offers and sweepstakes, as well as a constant follow-up to our customers through calls, mails, reminders. Since using Pipedrive a large percentage of our customers are in the same place allowing us to have control of every movement made.

What is your favorite aspect of this product?

Sending reminders and alerts that Pipedrive provides is extremely successful, keeping our customers connected with us constantly which allows us to know more about their needs and queries, it also produces management reports that allow us to evaluate the scope of our products and services, as well as potential customers who are interested in the company. Pipedrive also has an intuitive and easy to use interface.

What do you dislike most about this product?

It would be interesting to know how to add integrations because sometimes it can be confusing, it is a tool that works very well and fulfills what it promises at an interesting cost, there have been cases in our users where the tool fails to transmit emails to our customers causing loss of information and contact with them, we would like to have a video call service instead of communication through notes.

What recommendations would you give to someone considering this product?

Especially aimed at small companies with a small number of workers because the more information flow can lead to failures, excellent interface and operation, it can still improve, if you have a small business should give it a try, increased sales, billing control, greater feedback between customer and company. Adding other features could help us much more in saving time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sarah C.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Top software for entry-level CRM admins

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

In using it to oversee the company's clientele, I was able to achieve fantastic achievements. The sales staff kept all client data in a notebook before using it. I decided to alter the rules of the game because they weren't helping us be as productive as possible. Your sales staff will benefit greatly from using this product. The highest possible recommendation.

What is your favorite aspect of this product?

With this app, you can track the progress of your pipeline and the many contacts, firms, and leads inside it, as well as do the necessary follow-up tasks. As a result, you can monitor the activities of your sales staff and learn how to enhance the quality of the services you offer. Marketing campaigns are out of the question, and neither can bulk emailing techniques à la Mailchimp.

What do you dislike most about this product?

They have room to expand into areas like marketing and customer service. It has the option of capturing video and expanding into new chapters. Input from a video rather than written notes from the team. Confirmation of a meeting or a follow-up by mobile.

What recommendations would you give to someone considering this product?

As a manager, I have my business development team use Pipedrive. This is so that all of the leads can be monitored in one area, and the charge can be monitored in the same place. The team responsible for estimating sales and setting goals must do this. In addition, everything will be continuously updated and simple to monitor. The timetable for following up can be easily reminded.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

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