Pendo

What differentiates Pendo from other similar products?

We picked Pendo over other platforms because we found its analytics to be superior to those of its competitors. In addition to the functionality, we were persuaded to go with Pendo because another team within the company was already using it for another software project.

What is your favorite aspect of this product?

"Pendo is great for product analytics. I love their many courses and webinars. These have taught me how to use the product effectively. The platform's straightforward UI makes it easy to utilize. My issues have been resolved quickly by customer support. I strongly recommend Pendo for product analytics. I've learned a lot about user behavior from it, which has helped my product succeed."

What do you dislike most about this product?

While Pendo is very useful right out of the box, it does not allow for extensive customization for the sake of individual preferences. Those unfamiliar with product analytics software may find Pendo's steep learning curve intimidating, despite the platform's many available training resources. Pendo has limited integrations; while it is compatible with many widely used programs, it lacks support for some less common ones that some users may find useful. Pendo's reporting features may not be as robust as some users would want, and it may be challenging to extract some data points for some users.

What recommendations would you give to someone considering this product?

It's an excellent platform for sending data to customers, tracking and managing the lifecycle, and submitting product enhancements, thus I highly recommend it.

What differentiates Pendo from other similar products?

Continuous improvement and a true understanding of end users goals.

What is your favorite aspect of this product?

They are continuallly releasing new features to provide further insight into our app users behavior.

What do you dislike most about this product?

Interface can be a little clunky. Especially when trying to edit multiple guides.

What recommendations would you give to someone considering this product?

This is well worth the investment and is a nice all around solution for gaining insights into your users and providing in app messaging to notify users and create small walk through guides.

What differentiates Pendo from other similar products?

Pendo assists me in creating instructions and tracking where individuals get stuck so that I can advise them. We must also publicize our releases at least 48 hours in advance, and releases necessitate a brief blackout period. We believe that communicating this with actual people checking in, rather than email blasts, is preferable, and Pendo allows us to do it directly in the app. We may choose when our advisors should initially emerge and when they should disappear.

What is your favorite aspect of this product?

I enjoy being able to create app documentation (guides) without having to send it to a development team and wait for the material to surface after the app's official release. I hadn't anticipated the simplicity of use of social media, but I was pleasantly delighted to see that it wasn't far away. When I got stuck, assistance was usually able to help (once I found the support tab). People who struggle with technology will continue to struggle with this, but if you learn Google Docs, I believe you'll understand soon enough.

What do you dislike most about this product?

There is currently no ability to archive guides in context folders for easier organization on the Guides website. Product areas are not a practical manner of organizing them. Also, the text editor is rather old, and it is not the greatest choice for copying from Pendo because the markings are part of the text. You'll adore it if you're used to text editing on Discord; the other 90% of us will find it bothersome.

What recommendations would you give to someone considering this product?

This is one of the best software in its segment, it is functional and improves the productivity of all the people who use it, I have used other software, but Pendo has been superior and that is why we continue to use it and in the company we can recommend it to others. implementation.