What is Pendo?
Pendo is on a mission to elevate the world's experiences with software. Organizations around the world use Pendo to accelerate and deepen software product adoption.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
81 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Reliable
- Inspires Innovation
- Helps Innovate
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Analytics and Reporting
Data Integrity
Data Analysis and Survey Function
Device and Browser Analytics
Data Warehousing
Audience Segmentation
Data Management
API Framework
Conversion Analysis
Marketing Analytics
Mobile Functionality
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Implementation
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Ease of Customization
Ease of IT Administration
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Pendo Reviews
Anurag G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2024
Great project but bit pricey
Likeliness to Recommend
What differentiates Pendo from other similar products?
The features differentiates Pendo from others : Its focus on user adoption and engagement Its user friendly interface Comprehensive features and strong customer support
What is your favorite aspect of this product?
Pendo is particularly good at ensuring that user analytics and engagement tools are easily integrated into workflows or easily adopted by those employees not very familiar with technology. Contrary to other services, Unit converts user analysis into a wide array of features, such as product adoption rates, feedback, in-app nudging, and feature adoption tracking.
What do you dislike most about this product?
Despite the fact that Pendo is being used frequently by many users there are some cons which users have been experiencing, these include high charges been imposed on the tool and in most cases the Pendo tool offers limited options of customization unlike other similar tools that are available in the market and overall most of the engineered features of the tool are somehow complicated to be understood.
What recommendations would you give to someone considering this product?
Firstly define your needs, evaluate your budget, explore the free trial.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Jenna H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
Great product overall
Likeliness to Recommend
What differentiates Pendo from other similar products?
Pendo had a long implementation process, but the value it provides is unquestioned. They have also really stepped up in CSM interactions and allowing us to engage with their product team on future roadmap roll outs.
What is your favorite aspect of this product?
The analytics it gathers, and the way it allows us to cater specific contents to different kinds of users and personas make it a huge value add.
What do you dislike most about this product?
Some of the metadata elements require engineering work to make them available, the survey functionality is incredibly limited.
What recommendations would you give to someone considering this product?
Its overall a great product, I have had a good experience and will definitely renew
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation
Cons
- Slower Product Innovation
- Less Effective Service
Jack P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Great product that's enabled data-driven actions
Likeliness to Recommend
What differentiates Pendo from other similar products?
Pendo gives insight into customer data on our SaaS platform, allowing multiple teams to gain insight on adoption metrics aswell as communicate to customers with surveys, guides and announcements.
What is your favorite aspect of this product?
The ease of use and impact it's had on our business.
What do you dislike most about this product?
I don't dislike anything.
What recommendations would you give to someone considering this product?
Make a business case for it, or ask Pendo to help based on your companies challenges.
Pros
- Unique Features
- Effective Service
- Inspires Innovation
- Continually Improving Product
