Outreach Customer Reviews 2024

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details

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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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3 Top Rated Capabilities

10 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Helps Innovate
Performance Enhancing
Enables Productivity

Feature Ratings

Average 88

E-Mail Campaign Management

94

E-Mail Integration

88

Workflow Automation

88

Sales Analytics

87

CRM Integration

87

Call Management

87

Omnichannel Campaign Management

86

Pipeline Management

85

Dialer Integration

85

Next-Best-Action Recommendations

84

Internal Sales Collaboration

83

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

85

Product Strategy and Rate of Improvement

85

Breadth of Features

85

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

80

Ease of Customization

80

Availability and Quality of Training

80

Vendor Support

79

Usability and Intuitiveness

78

Also Featured in...

Sales Enablement

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Outreach Reviews

Ashley T.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Outreach is THE platform for Sales Enablement!!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Outreach has far more data and metric capability than other platforms used for Sales Enablement — this is extremely valuable to anyone leading sales teams and working on sales strategy. The ability to customize sequences is endless, and the automation capabilities are a huge time saver for sales reps.

What is your favorite aspect of this product?

My favorite aspect of this product are the integration capabilities with LeadIQ and Salesforce. This makes it very easy and almost full proof to see what is going on with Target prospects, and other deals in the pipeline.

What do you dislike most about this product?

I don’t have any specific dislikes about this product, but I will say that I think there are a lot of features that may go unused just because sales reps may not know those features are available. Especially if they enter onto a sales team that is already using outreach, and does not have an onboarding session with an Outreach customer service rep but rather someone from their own company.

What recommendations would you give to someone considering this product?

I would recommend that someone take 10 to 15 minutes to meet with someone from outreach went over there first introduced to the product, and also meet with other people on their team, and ask the best way to utilize the product and features for the desired result

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Itishree G.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Fantastic product

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

The simple & main difference between other tools & outreach is that marketing is sent to a specific group of people or audience who have opted to receive these emails. In outreach, an audience is a specific group of people or audience who have opted to receive these emails.

What is your favorite aspect of this product?

Outreach is the best sales engagement platform out there. I've been using them for over five years now, and they are constantly innovating but staying best-of-breed regarding what they do. Sequences are their bread and butter, but all their other features are also amazing. Their support team is top-notch, and our CSM is also excellent.

What do you dislike most about this product?

There isn't much I dislike about the tool. Maybe setting up a new user isn't as intuitive with a "walk me" type walk-through, so that would be a plus. Whenever I onboard a new user, I have to guide them on their settings and what needs to be set up, so a walk me like walkthrough would be a huge time saver.

What recommendations would you give to someone considering this product?

It is helping with reporting and insight into my SDR team. I am able to see all types of reporting, and get a better understanding of what my team is doing everyday. It also helps my team keep up to date on their outreach. Without it, they would be all over the place.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Michel D.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Amazing usability, systems sync, but expensive!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Very detailed CRM sync, improved sales analytics and calendar scheduling routing while connected to internal dialer

What is your favorite aspect of this product?

I would say Usability

What do you dislike most about this product?

Very expensive

What recommendations would you give to someone considering this product?

Prepare your budget if you want to scale, have a very clear RFP between this and other competitors for better stakeholder decision-making.

Pros

Reliable
Enables Productivity
Client Friendly Policies
Helps Innovate

Cons

Vendor's Interest First
Less Generous
Less Friendly Negotiation

How We Deliver

Outreach

What is Outreach?

Company Details

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Awards & Recognition

Outreach Ratings

88 Likeliness to Recommend

96 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Outreach?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Sales Enablement

Outreach Reviews

Ashley T.

Outreach is THE platform for Sales Enablement!!

Likeliness to Recommend

Pros

Itishree G.

Fantastic product

Likeliness to Recommend

Pros

Michel D.

Amazing usability, systems sync, but expensive!

Likeliness to Recommend

Pros

Cons

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Title

1
Since last award

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Feature Ratings

E-Mail Campaign Management

E-Mail Integration

Workflow Automation

Sales Analytics

CRM Integration

Call Management

Omnichannel Campaign Management

Pipeline Management

Dialer Integration

Next-Best-Action Recommendations

Internal Sales Collaboration

Vendor Capability Ratings

Quality of Features

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Implementation

Ease of IT Administration

Ease of Data Integration

Ease of Customization

Availability and Quality of Training

Vendor Support

Usability and Intuitiveness