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Outreach Logo
Outreach Logo
Outreach Corporation

Outreach

Composite Score
8.6 /10
CX Score
8.5 /10
Category
Outreach
8.6 /10

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details


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Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

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Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 88

E-Mail Campaign Management

94

E-Mail Integration

88

Workflow Automation

88

Sales Analytics

87

CRM Integration

87

Call Management

87

Omnichannel Campaign Management

86

Pipeline Management

85

Dialer Integration

85

Next-Best-Action Recommendations

84

Internal Sales Collaboration

83

Vendor Capability Ratings

Average 82

Quality of Features

86

Business Value Created

85

Product Strategy and Rate of Improvement

85

Breadth of Features

85

Ease of Implementation

82

Ease of IT Administration

81

Ease of Data Integration

80

Ease of Customization

80

Availability and Quality of Training

80

Vendor Support

79

Usability and Intuitiveness

78

Outreach Reviews

Tammy G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Outreach is our intuitive sales engagement tool

Likeliness to Recommend

8 /10

What differentiates Outreach from other similar products?

I am able to increase my pipeline and closure rates on deals with the help of Outreach. Of course, that is not always the case. Outreach is a sales dashboard that does double duty as an email automation platform and a pipeline management tool with built-in tools for creating and prioritizing bespoke tasks.

What is your favorite aspect of this product?

I appreciate having everything I do in one place where I can easily access it. The numerous useful features make it an indispensable tool that I use constantly. I really like how it integrates with Salesforce and allows you to edit contacts. Introducing new procedures is a breeze here.

What do you dislike most about this product?

The modification to the reporting dashboards is something I do not like. It used to be a weekly board with many of options for customization (days, weeks, users, etc.), but now it's just a daily report with very few options for customization.

What recommendations would you give to someone considering this product?

I appreciate how easy it is to use. Everything is easily searchable, and the workflow and organization of your accounts and prospects appear to be well-thought-out. A system to reach out to potential customers in bulk. Make a plethora of mundane chores, like emailing, calling, and posting on LinkedIn, easier to manage and automate.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Efficient Service

Ali A.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

A great platform to use

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

It is quite easy to work with and the features are few which means no cluttered functions. Moreover, it is economic to buy and doesn’t give burden users with a huge budget.

What is your favorite aspect of this product?

If you want scalability and a premium approach to business then, outreach is the best tool for sales. There are multiple ways to make it more productive and valuable in many ways. Additionally, when it comes to personalization and scalability then, this is the one that can assure you of this. So, you will love the instant integrated and outrageous support by the users. Many users find it difficult to process the how-to guides but the developers have offered their working plan in easy-to-understand language.

What do you dislike most about this product?

Concern about the customer service, the support is negligible and therefore, you have to tackle all the issues by yourself. Furthermore, the billing options are not available and if available then, these features are not in good working mode. Thus, it is not good for big establishments where they have to process a large number of data.

What recommendations would you give to someone considering this product?

Yes, it is one of the most suggested tools for all, and everyone should try it once due to the simplicity of actions.

Pros

  • Performance Enhancing
  • Trustworthy
  • Caring
  • Altruistic

Kaitlyn G.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Outreach, Outlast, Outplay!

Likeliness to Recommend

10 /10

What differentiates Outreach from other similar products?

Being able to track prospect engagement while also monitoring your team/peers activity.

What is your favorite aspect of this product?

I love the organization of priority of my tasks, and being able to sequence prospects in customized email sequences or adding in custom templates/snippets. I also love being able to track how many times my emails have been opened and I treat those as warm leads.

What do you dislike most about this product?

Nothing. Seamlessly integrates with Salesforce, GMail, and Linkedin. Great product!

What recommendations would you give to someone considering this product?

Outreach is a must have for any tech/sales organization in today's world.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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