This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)

Outreach Corporation

Outreach

Composite Score

8.0 /10

CX Score

8.1 /10

64 Reviews Write a Review

What is Outreach?

Outreach gives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all of the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Outreach won the following awards in the Sales Engagement Platforms category

Filter By

2 Top Rated Capabilities

7 Top Rated Features

2025

3 Top Rated Capabilities

10 Top Rated Features

2024

2 Top Rated Capabilities

6 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Outreach Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Outreach.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Outreach?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

CRM Integration

Sales Analytics

Call Management

Pipeline Management

Dialer Integration

Internal Sales Collaboration

Omnichannel Campaign Management

Next-Best-Action Recommendations

Vendor Capability Ratings

Average 79

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Vendor Support

Also Featured in...

Sales Enablement

Translation missing: en.product_page.ratings.score 7.9

View Outreach in this category (opens in a new tab)

Outreach Reviews

Matt C.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Sequencing tool works wonders

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

Ease of use and great support from Outreach

What is your favorite aspect of this product?

Sequencing, Snippets Email Template Tasks 360' Home page

What do you dislike most about this product?

Using Gong for Pipeline, Forecasting and Call scoring.

What recommendations would you give to someone considering this product?

Do your homework, find out reasons for Outreach and get 1 or 2 SDRs to sit in when making decisions.

Pros

Reliable
Enables Productivity
Security Protects
Helps Innovate

Qayam N.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Not that different

Likeliness to Recommend

8 /10

What differentiates Outreach from other similar products?

Not much tbh

What is your favorite aspect of this product?

automates email campaigns and creates tasks

What do you dislike most about this product?

hard to learn

What recommendations would you give to someone considering this product?

spend the time to learn and set up the product well

Pros

Client Friendly Policies
Trustworthy
Efficient Service
Effective Service

Cons

Less Generous

Carlos M.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates Outreach from other similar products?

Ease of use and implementation, but also price

What is your favorite aspect of this product?

You didn't need to be an automation genius to build automations

What do you dislike most about this product?

The price. For only a handful of seats we were paying a pretty hefty price

What recommendations would you give to someone considering this product?

It's a very useful and easy to use tool. If you're team is small you may not find a benefit to it.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Fair

Cons

Charges for Enhancements
Slower Product Innovation
Less Friendly Negotiation

How We Deliver

Events

Outreach

What is Outreach?

Company Details

Need Assistance?

Awards & Recognition

Outreach Ratings

87 Likeliness to Recommend

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Outreach?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Enablement

Outreach Reviews

Matt C.

Sequencing tool works wonders

Likeliness to Recommend

Pros

Qayam N.

Not that different

Likeliness to Recommend

Pros

Cons

Carlos M.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Cons

Most Popular Outreach Comparisons

Agentforce Sales

HubSpot Sales Hub

Apollo.io

Salesloft

Mixmax

ActiveCampaign

Schedule Your Call

Feature Ratings

E-Mail Campaign Management

Workflow Automation

E-Mail Integration

CRM Integration

Sales Analytics

Call Management

Pipeline Management

Dialer Integration

Internal Sales Collaboration

Omnichannel Campaign Management

Next-Best-Action Recommendations

Vendor Capability Ratings

Business Value Created

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Implementation

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Vendor Support